Training & Development Manager - ESO

The Manager, Training & Development role is responsible for the successful coordination, implementation and harmonization of new processes, tasks and technology/database roll outs in Esoteric Specimen Management, across multiple sites.

• Work with the NLO & ETLO teams in developing a training program to better standardize and align with the regions.
• In collaboration with local QA and MOQ, maintain regulatory and compliance requirements for governing bodies.
• Provide continuous coaching and development of our trainers, who are the first impression for our new hires.
• Develop people and QA metrics to track success of training program and trainers (leading and lagging metrics).
• Implement a formal feedback tool to get feedback from our trainees about our trainers, which can then be tied back to performance reviews.
• Support the professional learning & development of trainers to include facilitation, instructional design, development, delivery, and project management skills.
• Successful project management and training for EBU Specimen Management system conversions. 
• Provide on-site business unit support throughout system conversion.
• Facilitate resolution of problems, which arise during the training, Parallel Testing and system conversion.
• Advise departmental and site leadership on opportunities for replicating best practices where gaps are observed. 
• Partner with QMS, Managers and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions.
• Provide guidance to managers, supervisors and employees on development plans, including access to resources to support development.
• Develop contemporary learning channels for virtual, just in time, and knowledge management systems.
• Develop and follow comprehensive project plans:
  • Establish goals, accountabilities, action steps, milestones and timelines for Learning & Development Projects.
  • Manage multiple projects and priorities from start-to-finish to achieve project goals, and
  • Prepare and submit project updates and, as needed, recovery plans. 
• Develop and implement Specimen Management Learning & Development Roadmaps
  • Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost.
  • Conduct on-going research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training.
  • Research best-practices in learning/training to recommend/implement efficiencies, including on-going development and up-skilling of Training team.
• Build and maintain Learning Dashboard and Metrics
  • Dashboard to provide visibility to upcoming changes/training and provide on-going communication to Managers, Supervisors.
  • Metrics to drive utilization and improvements.
• All other duties as assigned.

Required Work Experience:

• Minimum 8 years of laboratory experience
• At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory
• Familiarity and experience with Project Management approaches, tools and project lifecycles
• Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity

Preferred Work Experience: 

• N/A

Physical and Mental Requirements: 

• N/A

Knowledge: 

• Process Management 
• Lean/Continuous Improvement

Skills: 

• Demonstrated strong customer service orientation and interpersonal communication skills.
• Customer Focus
• Business Acumen
• Collaboration
• Learning Agility
• Drive for Results
• Problem Solving
• Interpersonal Savvy

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets