Training & Development Manager - ESO
San Juan Capistrano, California; Lewisville, Texas; Cleveland, Ohio; Chantilly, Virginia; Marlborough, Massachusetts
At a glance
Behind every one of the millions of tests we carry out, you’ll find our Specimen Management team. It’s thanks to their care and dedication that patient specimens move through each stage of the testing process in an accurate and timely manner. It’s challenging and meaningful work that will give you the chance to innovate, problem solve, and grow your skills to build a satisfying and rewarding career.
“When you open the bag, it’s not just a piece of paper. It’s not just tubes that you handle. It’s the patient’s life that you are servicing, and you want to give them the best results.”
- Josephine Mendoza Valdizno, Manager, Specimen Management, Processing
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Efficient
- Focused
- Results-driven
- Productive
- Organized
See how your career can grow
The possibilities in Specimen Management are numerous. That means endless opportunities to make your mark on promoting a healthier world. As part of the Specimen Management team, you’ll gain new skills and discover a welcoming workplace that helps you meet your career goals. You’ll also participate in mentoring and professional development programs that take your talents to the next level. It all starts here. Here is just one example of a career path you can take.
- Specimen Management Technician Specimen Management Technician
- Sr. Specimen Management Technician Sr. Specimen Management Technician
- Specimen Management Group Lead or Trainer Specimen Management Group Lead or Trainer
- Specimen Management Supervisor Specimen Management Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
The Manager, Training & Development role is responsible for the successful coordination, implementation and harmonization of new processes, tasks and technology/database roll outs in Esoteric Specimen Management, across multiple sites.
- Work with the NLO & ETLO teams in developing a training program to better standardize and align with the regions.
- In collaboration with local QA and MOQ, maintain regulatory and compliance requirements for governing bodies.
- Provide continuous coaching and development of our trainers, who are the first impression for our new hires.
- Develop people and QA metrics to track success of training program and trainers (leading and lagging metrics).
- Implement a formal feedback tool to get feedback from our trainees about our trainers, which can then be tied back to performance reviews.
- Support the professional learning & development of trainers to include facilitation, instructional design, development, delivery, and project management skills.
- Successful project management and training for EBU Specimen Management system conversions.
- Provide on-site business unit support throughout system conversion.
- Facilitate resolution of problems, which arise during the training, Parallel Testing and system conversion.
- Advise departmental and site leadership on opportunities for replicating best practices where gaps are observed.
- Partner with QMS, Managers and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions.
- Provide guidance to managers, supervisors and employees on development plans, including access to resources to support development.
- Develop contemporary learning channels for virtual, just in time, and knowledge management systems.
- Develop and follow comprehensive project plans:
- Establish goals, accountabilities, action steps, milestones and timelines for Learning & Development Projects.
- Manage multiple projects and priorities from start-to-finish to achieve project goals, and
- Prepare and submit project updates and, as needed, recovery plans.
- Develop and implement Specimen Management Learning & Development Roadmaps
- Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost.
- Conduct on-going research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training.
- Research best-practices in learning/training to recommend/implement efficiencies, including on-going development and up-skilling of Training team.
- Build and maintain Learning Dashboard and Metrics
- Dashboard to provide visibility to upcoming changes/training and provide on-going communication to Managers, Supervisors.
- Metrics to drive utilization and improvements.
- All other duties as assigned.
QUALIFICATIONS
Required Work Experience:
- Minimum 8 years of laboratory experience
- At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory
- Familiarity and experience with Project Management approaches, tools and project lifecycles
- Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity
Preferred Work Experience:
- N/A
Physical and Mental Requirements:
- N/A
Knowledge:
- Process Management
- Lean/Continuous Improvement
Skills:
- Demonstrated strong customer service orientation and interpersonal communication skills.
- Customer Focus
- Business Acumen
- Collaboration
- Learning Agility
- Drive for Results
- Problem Solving
- Interpersonal Savvy
EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.