Imaging Tech Representative II

This position is responsible for preparing and scanning requisitions, knowing all of the functions of the Imaging Technician I, plus additional functions.  

• Instrument maintenance includes but is not limited to the following functions: Daily cleaning and inspection of equipment 
  • Change ancillary equipment (ink cartridge, skimmer roller, bulbs), as needed. 
  • Initiate calls for vendor intervention, when needed. 
  • Inventory control of supplies. 
• Scanning, performance task proficiency includes but is not limited to the following functions: 
  • Accessing and navigating in the imaging software and LIS 
  • Print Batch Header sheets. 
  • Monitor image on the screen and take appropriate action to ensure quality. 
  • Resolve the images in the Quality Review (QR) process. 
  • Box requisitions and attachments for Billing. 
• This individual will have completed the necessary training consistent with local business unit practices for the Imaging Department. Prior to promotion to this level, the Imaging Technician II must show a strong proficiency in all areas noted above. 
•  The Imaging Technician II is involved in more complex processing including but not limited to: 
  • Instrument operation and preventive maintenance 
  • Scanning documents Quality review 
  • Workflow management into and within Imaging 
  • Specific functions will require additional data entry skills and good written/verbal communication skills 
• All responsibilities of the Imaging Technician II meets or exceeds productivity and quality standards for Imaging Technician I. 
•  Solves more complex problems on a routine basis. 
•  Identifies problems with preparing and scanning requisitions including missing labels on attachments, staples, paper clips, rubber bands, tape, ripped pages, adhesives, loose scripts, instrument maintenance, QR, etc. and is able to resolve or forward information to the Group Lead and/or Supervisor in support of timely problem resolution. 
•  Demonstrates an ability to learn the job duties assigned to the Imaging Assistant II, and develops an understanding of how all the functions in Specimen Processing and Remote Sites working together and how they impact the quality of service to our internal and external customers. 
•  Meets quality and production standards within 1 month of completing training. 
•  Completes all required written documentation such that it is understandable to others, legible, and within the assigned time frame. 
•  Reports to work on time, and follows attendance guidelines; supports the department’s performance in the event of coworker absences. 
• Learns additional functions within Imaging to allow timely progression to the next level. 
•  Adheres to all Quest Diagnostics policies and procedures, including safety and compliance. 
• Keeps work area neat and clean; complies with 5S workplace standards. 
• Performs other duties as assigned. 

Required Work Experience:  

N/A

Preferred Work Experience:  

• Prefer at least 1-year experience in a production setting.  
• Must have familiarity with personal computers, basic Windows-based software, and good typing skills. 
• Prefer familiarity with mainframe computer operating system. 

Physical and Mental Requirements:  

• Works in a biohazard environment, in compliance with all applicable safety requirements. 
• Able to sit, stand or walk for long periods,  
• Able to lift up to 50 lbs. 
• Maneuver large carts and/or racks with documents. 

Knowledge:  

• Understanding of requisition types 
• Requisition handling and delivery 
• Understanding of compliance regulations related to PHI 

Skills:  

• Basic computer skills 
• Good organizational skills 
• Fine motor skills 
• Flexibility and a willingness to adapt to change and pursuit of continuous improvement 
• Commitment to fulfilling internal and external customer requirements in the course of carrying out routine position responsibilities 
• Willingness to actively contribute to a team-based working environment 
• Ability and willingness to support the goals of the department with regard to staffing needs on weekends, holidays, on-call, and overtime. 
• Tasks and responsibilities must be performed with confidence, accuracy, and in a timely manner. 
• Performance task proficiency includes but is not limited to the following manual functions: sorting, pickup, and delivery of requisitions to Imaging billing, preparing requisitions. 
• Handles multiple tasks simultaneously and works in a production environment. 
• Communicates effectively with all levels of staff both verbally and written. 
• Maintains composure while working under pressure. 
• Reflects good judgment at all times when determining what action to take in resolving problems. 
• Adheres to Quest Diagnostics’ Core Values, safety, compliance and work process policies and procedures. 
• Demonstrates strong interpersonal skills that foster a positive working environment. 
• Demonstrates work assignment flexibility and ability to adapt to change. 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets