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Patient Service Technician

Hackensack, New Jersey

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More: Compassion Discover a team that leads the way when it comes to putting patients first.

At a glance

At Quest, phlebotomists apply their expertise and our cutting-edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn–all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life-long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.

“The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health.”

- Jamie Moniello, Phlebotomist, Float

Success profile

What makes a successful candidate? See if you have what it takes.

  • Adaptable
  • Compassionate
  • Detail-oriented
  • Efficient
  • Patient
  • Understanding

See how your career can grow

At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on-the-job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long-term, rewarding career paths here. Here is just one example of a career path you can take.

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  • Patient Services Representative Patient Services Representative
  • Sr. Patient Services Representative Sr. Patient Services Representative
  • Patient Services Group Lead or Trainer Patient Services Group Lead or Trainer
  • Patient Services Supervisor Patient Services Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Phlebotomy Location Hackensack, New Jersey Job function Operations Job family Patient Services
Shift Day Employee type Regular Full-Time Work mode On-site

Phlebotomy Technician - Hackensack, NJ - Monday-Friday 4:30AM-1:00PM (Rotational Weekends)

Quest Diagnostics is hiring a Phlebotomy Technician in Hackensack, NJ. This role is a hospital-based position at HUMC.

The Phlebotomy Tech is responsible for accurately performing and processing electrocardiograms, draws intravenous and capillary blood from adults, infants, and children and all related functions.


  • Makes rounds on nursing care units to draw blood and/or perform ECGs as assigned
  • Cleans and re-stocks ECG carts and prepares phlebotomy carts/tray after shift and as needed and returns all carts to 5 Main Room 5645.
  • Assists coworkers with draws and EKGs when complete with rounds.
  • Draws intravenous or capillary blood from newborn through geriatric aged patients using proper aseptic collection techniques.
  • Draws and delivers (where applicable) all blood work (stat, timed, routine) within established departmental policy time frames.
  • Draws intravenous and capillary blood into proper tubes and culture vials according to the purpose for which the blood is to be tested.
  • Performs and processes all electrocardiograms on patients ranging from newborn to geriatrics.
  • Demonstrates correct placement of electrodes and all the elements of a 12 lead ECG including but not limited to the recognition of artifacts (electrical, muscle, etc.)
  • Completes clerical functions associated with ECG reports (to include transmission and charging only).
  • Signs out and returns all equipment in good repair.
  • Performs Collection Rending report after rounds and follows up on patients not collected. Submits signed off report to coordinator.
  • Reports incidents/issues regarding patients, nursing staff, or employees timely to Coordinator and or Section Head.
  • Reports supply needs and equipment defects in a timely fashion.
  • Logs refrigerator temperatures daily and reports if falls out range to Coordinator or Section Head.
  • Travels and performs phlebotomy duties, as needed, at Health fairs, Skilled Nursing Facilities, and PSA testing sites and delivers specimens to laboratory.
  • Lifts a minimum of 20 lbs., pushes and pulls a minimum of 50 lbs., and stands a minimum of 4 hours a day.
  • Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
  • Adheres to the standards identified in the Medical Center’s Organizational Competencies.

QUALIFICATIONS

Required Work Experience:

  • High school diploma or equivalent with basic knowledge of arrhythmias and completion of a blood drawing educational program. 1 year of prior experience in ECG or graduate of ECG technical/Medical Assistant training program.

Preferred Work Experience:

  • N/A

Physical and Mental Requirements:

  • N/A

Knowledge/Skills:

  • Regular contact with Medical Center personnel, patients and visitors.
  • The position requires the ability to effectively communicate in English.


EDUCATION
High School Diploma or Equivalent

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-61207

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.