Patient Services Analyst

Job Description

Patient Services Analyst - Wood Dale, IL, Monday to Friday, Hours vary 

Facilitate business process excellence through national or regional Patient Services metrics, while using cost-effective and innovative solutions to analyze, review, and document all or part of the patient services functions and processes.   

Responsible for directing data analysis, access database development, and maintenance for patient services leadership. As well as providing project management support and other duties as assigned by management, such as assisting in the development and implementation of new patient service processes for both regional and national process improvement teams and initiatives.  

Pay range: $59,000 - $79,000 / year 

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations 
• Conduct root cause analysis and work with patient services team to develop solutions/ improvement plans 
• Provide feedback and analytical support to management and leadership team 
• Develop data collection and tracking tools to monitor patient service errors 
• Collect data and complete analysis on the IOP financials to ensure profitability 
• Facilitate data collection and act as liaison for the facilities data base 
• Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services 
• Facilitate and manage process improvement projects; lead cross-functional teams 
• Collect Voice of the Customer (VOC) from both internal and external customers 
• Organize and report data analysis for OE leadership 
• Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level 
• Ability to coach others  
• Demonstrated ability to work effectively in a team environment  
• Able to work cross-functionally in a matrix environment  
• Ability to work on multiple projects under time constraints 

Qualifications:

Required Work Experience:

• Project management experience 
• 3 to 5 years overall related experience and/or training; or equivalent combination of education and experience 

Preferred Work Experience:  

• 2-4 years analyst/ project management experience preferred 

Physical and Mental Requirements:  

• Position requires travel 
• Occasionally lifting up to 25 pounds 
• May require extended periods of focus  
• May require extended periods of sitting or standing 
• Ability to manage stress  
• Capable of handling multiple priorities in a high-volume setting 

Knowledge:  

• High proficiency in Microsoft Word, Excel, Visio/Process Mapping, PowerPoint and Access  
• Strong working knowledge of project processes, practices, tools and understanding of project structure 
• Quantitative Data Analysis aptitude 

Skills:  

• Strong presentation skills 
• Strong team facilitation skills 
• Strong organizational and time management skills 
• Strong functional/technical skills 
• Strong negotiating skills 
• Strong analytics skills 
• Process improvement skills 
• Strategic agility 
• Strong problem-solving skills 
• Strong communication skills 
• Strong customer service skills 
• Strong leadership skills 
• Utilizing Quality Management System (QMS) principles, with an interest in Six Sigma methodology 
• Integrity and Trust 
• Listening 
• Problem Solving 
• Drive for Results 
• Composure 
• Creativity 
• Priority Setting 

Education

• Bachelor’s Degree Business, Finance or related Health Care field. (Preferred)

Licenses and Certifications

• Six Sigma Certified Green Belt (Preferred)

Work Requirements

• Travel Required

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.