Field Training Manager

Job Description

Field Training Manager - Wood Dale, IL, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $93,200 - $167,400 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Responsibilities:

Duties and Responsibilities

Functional Training

• Leads regional functional efforts in planning, organizing, and conducting company training programs 
• Conducts needs analysis to identify current and future state training needs 
• Facilitates core training curriculum with a focus on improving overall employee engagement  
• Maintains training documentation that is in compliance with regulatory agency requirements 
• Provides input by identifying training needs and proactively looks for training opportunities using data analysis 
• Evaluates the success and impact of the learning experiences and makes appropriate improvements or recommendations 
• Verifies adherence to SOPs, compliance, and safety, or to enhance performance 
• May create and deliver train-the-trainer sessions 
• Partners with Quest Management System (QMS) leaders and Subject Matter Experts (SME's) to keep training materials current 

New hire training & onboarding 

• Oversees functional training related to effective on-boarding of new employees to ensure smooth transition and favorable assimilation for Patient Services teams. 
• Delivers training material for new employees using a variety of methods such as classroom training, demonstrations, on the job training, meetings and workshops.  
• Leads team who coaches and trains new employees to meet goals, learn new procedures, gain functional/technical skills and provide outstanding customer experience with quality and efficiency. 
• Ensures direct reports provides appropriate feedback to the Supervisor of new employees, based on the observation/results of the training conducted 
• Ensures direct reports conduct follow-up training to determine transfer of learning and effectiveness of the training, when necessary  
• Participates in staff competency assessments and corrective action plans 

Other 

• Models and demonstrates adherence to Everyday Excellence Guiding principles 
• Demonstrates strong collaboration skills with the ability to interact well with others; invites input from others. This role will have a strong partnership with peer Training Managers, Learning and Development Center of Excellence, National Patient Services (PS), and PS leadership. 
• Prioritizes time effectively and efficiently and understands holistic training impact on service/production 
• Creates a climate where new employees want to do their best 
• Empowers new employees by bringing out the value of the work they do through effective training 
• Enables continuous process improvement and adopts QMS principles 
• Engages frontline staff to bring forward creative ideas and possesses good judgment about which ideas to implement 
• Works across regional leadership team to ensure effective and impactful training delivery programs

Qualifications:

Required Work Experience:  

• 5 years of relevant training design and/or facilitation experience or applicable functional specific work experience 
• 3 years experience direct management experience leading dispersed teams

Preferred Work Experience:  

• Patient Services leadership experience preferred
• Leadership experience leading direct reports preferred

Physical and Mental Requirements:  

• Travel 25-50%
• Presenting to large audiences 
• Visual acuity and attention to detail 
• May require color-blind test (functional specific) 
• May require extended periods of sitting or standing 
• Ability to manage stress  
• Capable of handling multiple priorities in a high volume setting 

Knowledge:  

• Knowledge of Microsoft Office, Word, Excel, and PowerPoint 

Skills:  

• Must be able to present material to be understood by a diverse group of individuals 
• Ability to work independently 
• Ensure the confidentiality of patients, employees, and laboratory documents 
• May on occasion be required to attend meetings or training sessions outside standard work schedule 
• Strong leadership, project and time management skills 
• Excellent written and verbal skills 
• Customer Focus 
• Interpersonal Savvy 
• Time Management 
• Motivating others 
• Approachability 
• Presentation skills 
• Functional/technical skills 
• Leadership skills

People Leader Responsibility:

Estimated 3-5 site/territory trainers as direct reports depending on size of region

Work Environment:

Travel 25-50% - various locations in a specified geography

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.