Line Supervisor - Medical Transcript

Job Description

Line Supervisor - Medical Transcript - White Plains, NY, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $29.90 - $44.86 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Provide daily operational oversight for the Transcription department. Ensure timely, and accurate patient reports generated and delivered to our client base. Gather organizational reporting.

Responsibilities:

• Responsible for the day-to-day operation of the transcription area.  Ensure the accuracy and efficiency of services provided by the department.
• Provide direction and monitoring of workflow to meet deadlines and assure departmental coverage.
• Provide feedback to employees via annual competency assessments, PD&R process, daily feedback, corrective actions and mentoring.
• Capable of performing all of the duties/responsibilities of a Transcriptionist II.
• Perform transcription duties as needed to ensure timely completion of work.
• Develop policies and procedures for Transcription department.
• Ensure accurate billing of Anatomic Pathology tests.
• Gather statistical data for pathologist’s variable compensation program and monthly departmental operations reports.
• May pull cases for PASR reporting.
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels.
• Responsible for orientation and training of newly hired transcriptionists.
• Identify and resolve all employee/client issues.
• Responsible for scheduling of time off/breaks/lunches.
• Perform QC of transcription staff monthly and SOP’s.
• Monitoring of pending lists.
• Identify problem areas and make appropriate changes to workflow.
• Arrange for service and maintain dictating equipment.
• May work with members of other departments.
• Work as active bench Transcriptionist.
• All other duties as assigned.

Qualifications:

Required Work Experience: 

• At least 3-5 years administrative/administration experience. 

Preferred Work Experience: 

• Experience in Lab Operations, HR and/or Customer Service

Physical and Mental Requirements: 

• Excellent eye, hand, and auditory coordination.
• May require walking throughout the building to various other departments, copiers, printers, fax machines, etc.
• May require lifting and carrying of loads up to 20 lbs. 
• May require travel to other department locations in other cities, as well as out of state travel for conferences, seminars, etc. 
• Use of PC and dictation equipment when workflow requires.
• Ability to visually, physically, and audibly perform all functions, with or without reasonable accommodations.

Technical/Job Specific Knowledge: 

• Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
• Knowledge of medical transcription guidelines and practices. 
• Excellent written and oral communication skills, including English usage, grammar, punctuation, and style. 
• Ability to understand diverse accents and dialects and varying dictation styles.

Skills: 

• Ability to prioritize projects to meet deadlines; attention to detail; ability to problem solve; familiarity with medical terminology. 
• Additional education or proven experience; excellent organizational skills; experience in using word processing programs.

Education

• Associates Degree (Preferred)
• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.