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Phlebotomy Manager

Wallingford Center, Connecticut

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More: Compassion Discover a team that leads the way when it comes to putting patients first.

At a glance

At Quest, phlebotomists apply their expertise and our cutting-edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn–all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life-long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.

“The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health.”

- Jamie Moniello, Phlebotomist, Float

Success profile

What makes a successful candidate? See if you have what it takes.

  • Adaptable
  • Compassionate
  • Detail-oriented
  • Efficient
  • Patient
  • Understanding

See how your career can grow

At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on-the-job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long-term, rewarding career paths here. Here is just one example of a career path you can take.

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  • Patient Services Representative Patient Services Representative
  • Sr. Patient Services Representative Sr. Patient Services Representative
  • Patient Services Group Lead or Trainer Patient Services Group Lead or Trainer
  • Patient Services Supervisor Patient Services Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Phlebotomy Location Wallingford Center, Connecticut Job function Operations Job family Patient Services
Shift Day Employee type Regular Full-Time Work mode Hybrid

Phlebotomy Manager - Wallingford, CT - Monday to Friday 8:00AM-5:00PM

Responsible for the management of employees in multiple departments or multiple locations (Patient Services Centers (PSCs), etc.) in a satellite operation. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. 

Pay Range: $88,700.00 - $159,300.00 / year


Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful
candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!


  • Formulates operating objectives, goals and strategies for assigned facilities.  
  • Conceives and implements new methods for providing more economic and efficient services.  
  • Monitors customer reaction to quality of services and implements action when required.  
  • Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.  
  • Manages supervisory staff in the performance of their duties.  
  • Ensures adherence to compliance guidelines.  
  • Responsible for monitoring budgets of various departments or locations. 
  • Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.  
  • Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.  
  • Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.  

QUALIFICATIONS

Required Work Experience:  

  • 6+ years experience in field operations of laboratory or related healthcare endeavor. 
  • Minimum 3 years in a supervisory role 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

  • Position requires travel 
  • Occasionally lifting up to 25 pounds 
  • May require extended periods of focus  
  • May require extended periods of sitting or standing 
  • Ability to manage stress  
  • Capable of handling multiple priorities in a high-volume setting 

Knowledge:  

  • Proficiency with key PC software and Microsoft Outlook, Word, Excel, and Powerpoint 

Skills 

  • Excellent written and verbal communication skills 
  • Strong interpersonal skills 
  • Strong problem-solving skills 
  • Strong sense of teamwork 
  • Strong communication skills 


EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-67910


Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.