Technical Specialist in Mason, OH at Quest Diagnostics

Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Technical Specialist you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Basic Purpose:

 Reporting to the Lead Application Analyst of Quanum Technology Operations, the Technical Specialist is responsible for implementation and support of the Healthcare Technology & Analytics Solutions of Quest Diagnostics.  The position entails utilizing Agile, DevOps and Cloud best practices for installation, configuration, defect remediation and support of multi-platform proprietary applications.  

Duties and Responsibilities:

-Provide 24 x 7 tier three application support for Non-Prod, Production and Disaster Recovery environments including on-call rotation
-Triage support incidents and escalate high priority events to appropriate staff
-Investigate production defects by reviewing appropriate application code and making recommendation on resolution by either development staff or operations
-Ability to troubleshoot Cloud, Kubernetes and/or container issues
-Communicating proactively with our sales and business partners to assess issues and provide periodic status updates
-Work in a collaborative manner with other teams internally and externally including: Customer Help Desk, IT Service Desk, Infrastructure Partners, Vendors, etc.
-Install and configure proprietary applications in Non-Prod, Production and Disaster Recovery environments using Agile, DevOps and Cloud best practices in a primarily Linux and Java environment (WebLogic, Tomcat)
-Create and maintain documentation relative to application support and implementation
-Lead or provide support for technical projects from design to implementation
-Maintaining proficiency in application and product expertise.
-Keeping abreast of the new Quest Diagnostics technologies and organizational impact 
-Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.

Education Preferred: 

BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience

Work Experience:  

-3 – 5 year’s experience in DevOps environment
-3-5 years’ experience in technical support and troubleshooting of multiple systems including; cloud native applications, interface engines, J2EE applications and complex distributed systems.
-3-5 years’ Customer Service experience.

Other:

-Experience with ticketing systems such as Service Now or HP Service Manager preferred
-Experience with Unix/Linux, Windows Server, Tomcat/JBoss, WebLogic, Apache/ Nginx, Redis, Java, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, Azure, AWS
-Experience with enterprise monitoring tools such as BMC Patrol, Graphite, Nagios, Elk Prometheus or Splunk preferred
-Experience with DevOps methodologies and tools such as Ansible, GitLab, Chef, Jenkins
-Application experience with MS Windows, MS Office, MS Lync, and MS Outlook.
-Excellent proficiency in problem solving and troubleshooting production issues
-Excellent interpersonal and communication skills
-Excellent organizational, time management, customer service, prioritization and multi-tasking skills
-Overnight, Weekend, Holiday support on-call as required
-First Shift Hours – Slight change in shift hours may be required to provide adequate overlap of support coverage
-Less than 25% Travel required for training and/or team meetings

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.