Shipment Tracking Representative (Network Monitoring)
Tampa, Florida
At a glance
Talent, precision, and the ability to operate in a fast-paced, dynamic setting–that’s what it takes for our Transportation and Logistics team to deliver excellence. Working in this part of our business, you’ll maintain the highest standards in quality, compliance, and world-class performance in order to make sure clinical specimens reach their destination. And, as you’re making a meaningful difference in patients’ lives, we’ll follow suit–providing you with the training, development, and support you need to grow and thrive in your career.
“Quest offered a lot of room for growth and I just took advantage of the opportunities that were there in front of me.”
- Marlon Nicholson, Logistics Leader
Success profile
What makes a successful candidate? See if you have what it takes.
- Reliable
- Efficient
- Focused
- Results-driven
- Independent
- Organized
See how your career can grow
At Quest, we empower our employees to be their best selves. As a team member of an organization promoting a healthier world, you will be supported to grow a flourishing career through on-the-job training, professional development, and so much more. You could be the next person to make an impact here–it’s just a matter of showing up and putting in the work. Here is just one example of a career path you can take.
- Route Service Representative Route Service Representative
- RSR, Senior RSR, Senior
- RSR, Specialty RSR, Specialty
- RSR, Advanced RSR, Advanced
- RSR, Group Lead or Trainer RSR, Group Lead or Trainer
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Shipment Tracking Representative (Network Monitoring) - Tampa, FL - Saturday - Wednesday 8:00AM-4:30PM
Monitor the daily performance of the logistics network to ensure all ground routes, shuttles and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system.
Pay Range: $20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
- 15 PTO days first year
- Paid Holidays
- Annual Bonus Opportunity
- 401(k) with matching contributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
- Opportunities for career advancement
- Training provided!
- Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system critical ground relays.
- Monitor logistics shipments, including charter, and commercial air to ensure they are transported as planned.
- Communicate with Quest Air, local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.
- Daily, monthly & quarterly reporting of service, productivity & quality metrics.
- Support and coordinate with other central operations and air operations management (Dispatch, route optimization, six sigma).
- Ability to maintain confidentiality concerning information and data received.
QUALIFICATIONS
Required Work Experience:
Minimum of 3 years of experience in logistics operations
Preferred Work Experience:
- Experience with Pickup & Delivery operations desired
- Route design and air / ground operations experience desired
Physical and Mental Requirements:
- Occasionally lifting up to 25 pounds
- May require extended periods of focus
- May require extended periods of sitting or standing
- Ability to manage stress
- Capable of handling multiple priorities in a high-volume setting
Knowledge:
- Knowledge of Quest Diagnostics Logistics policies and procedures preferred
- Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Skills:
- Excellent verbal and written communication skills
- Must be able to facilitate and direct the work of others
- Strong organization skills
- Strong functional/technical skills
- Strong negotiating skills
- Strong problem-solving skills
- Strong decision-making skills
- Analytical skills and independent thinking to analyze and evaluate route efficiencies
- Excellent interaction skills required for interaction with department employees and management, especially around change management
- Integrity and Trust
- Active Listening
- Dealing with Ambiguity
- Drive for Results
- Composure
- Creativity
- Priority Setting
- Perseverance
EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2025-78791
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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