Senior Operations Metrics Analyst
Tampa, Florida
At a glance
Every day as a Quest career professional, you’ll work in a dynamic, collaborative environment with the latest cutting-edge technology. As a laboratory operations team member, you will play a key role in ensuring that the highest standards of quality, safety, and integrity are upheld while meeting the needs of our patients. And, you’ll be supported by a company committed to helping you grow a rewarding career through cross training and comprehensive learning opportunities.
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Efficient
- Focused
- Results-driven
- Quick-thinking
- Organized
See how your career can grow
With a world of opportunities in our supportive environment, you’ll take your career to the next level. From collaborating with senior leaders on meaningful work, to on-the-job training, we are committed to fostering your growth, so you can build a successful career. Here is just one example of a career path you can take.
- Lab Associate Lab Associate
- Lab Technician Lab Technician
- Lab Technologist >Lab Technologist
- Lab Supervisor or Trainer Lab Supervisor or Trainer
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Create and manage master data sets from raw sources to deploy Operational Metrics and develop customized analytical tools. Identify data trends and perform root cause analysis to make data driven decisions towards Operational Excellence and meeting service targets & commercial needs.
- Serve as the owner and subject matter for regional value stream data structures and sourcing.
- Ensure data integrity for business decisions, senior management reviews, operational analysis, and day to day improvement.
- Facilitate alignment around Operational Metric definitions, defects, and opportunities.
- Collaborate with regional directors and corporate function management to achieve consensus on core measurement components.
- Develop automated data solutions in partnership with corporate IT and National Lab Ops & Enterprise Automation teams.
- Leverage developed solutions to create customized and accurate reporting, scorecards, and management tools for regional Operations teams.
- Design and maintain data submission templates for master data sets.
- Collaborate with key stakeholders to design and adopt mechanisms for managing critical data locally in a structured format.
- Query and collate metrics from automated and non-standard data sources.
- Collect data across standard and non-standard sites, adhering to agreed operational definitions.
- Educating front line team members and leaders on operational interpretations and best practices on data dashboard or tool utilization. Leading the way in advocating for digital competency and capability.
- Perform checks and audits of all data sources to ensure metrics are accurate and complete.
- Support a culture of continuous improvement by supporting, facilitating, or leading rapid improvement events/kaizens by articulating drivers of gaps towards performance across the value stream.
Examples of Operational Metrics:
- Specimen Management Productivity (Throughput, Efficiency, Total Labor)
- Reliability (Instrument Uptime, Instrument Defects, Instrument Cycles, Preventative Maintenance Compliance)
- Market Volume Insights (Req Complexity, Weekly Volume Trends, Volume Characteristics)
Required Work Experience:
- Minimum of 5 years of experience in a role requiring analytics or reporting.
Physical and Mental Requirements:
- Ability to sit for prolonged periods.
Knowledge:
- Expertise in creating, managing, and analyzing large master data sets.
- Working understanding and experience with relevant Order to Cash processes.
- Systems knowledge: QLS, QBS, QDSS, Cognos, QPS, QMPS, IDAA.
Skills:
- Proficiency with the Microsoft Power Platform (Power Apps, Power BI, Power Automate).
- Experience with data science tools and programming languages, including Python and packages such as Pandas, NumPy, Scikit-learn, and PySpark.
- Advanced SQL skills, including Common Table Expressions (CTEs) and User Defined Functions (UDFs).
- Understanding of data pipeline management, including underlying scripts, edge cases, scalability, future-proofing, and API configurations.
- Advanced proficiency in Excel, including Regular Expressions, Pivot Tables, Chart Designs, Dashboard Creation, VBA/Macros, and various lookup functions (XLOOKUP, HLOOKUP, VLOOKUP, INDEX/MATCH).
- Expertise in rational database query and creation (Access & SQL).
- Direct experience influencing operational leaders.
- Proven track record in analyzing data and drawing actionable conclusions.
- Strong communication skills, with the ability to hunt down data, transform it, and clearly express opportunities.
- Strong presentation skills.
Software / Programming Requirements:
- MS Excel: data mining, modeling, and tool origination/refinement.
- MS Power Platform: Microsoft PowerBI, Power Apps, Power Automate
- Minitab: statistical analysis of historical data.
- Python: data extraction/building methods
- MS Access: database queries and creation.
- SharePoint / Tableau: distribution of metrics and data sets.
- Bonus: MS Visio
Attributes:
- Results-oriented.
- Collaborative.
- Analytical.
- Problem-solving.
- Customer-focused.
- Negotiating skills.
- Functional/technical skills.
- Organizational skills.
Education:
- Bachelor’s Degree.
Certifications:
- Green Belt Certification.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
-
Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
-
Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
-
401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
- Phlebotomist II Float Euclid, Ohio 01/17/2025
- Phlebotomist I Mentor, Ohio 01/17/2025
- Phlebotomist II Float Columbus, Ohio 01/17/2025
No jobs have been viewed recently.
No jobs have been saved.
Why get job alerts?
To stay in touch with us, we encourage you to sign up for our job alerts.
Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.