Software Engineer - Remote Opportunity in Norristown, PA at Quest Diagnostics

Date Posted: 1/14/2021

Job Snapshot

Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Software Engineer, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

The  Engineer will monitor tickets for severity and impact; provide software support for existing Laboratory applications; troubleshoot and analyze problems and requirements; research and design short-term and long-term solutions; monitor issues for trends, and convert tickets to projects when required; develop and execute unit, system, and user acceptance test plans; develop  functional and design specifications; manage support tickets and projects to completion.  This role will be responsible to continually drive software improvements and ensure seamless support for our customers.

Responsibilities:

-Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements
-Communicate proactively with Business Units to assess issues and provide periodicstatus updates, bothshort-term and long-term
-Perform assessment analysis to identify scope of problems and escalate recurring issues to management
-Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
-Proactively monitor Business Unit error logs and resolve issues as required
-Analyze issues by performing root cause analysis; research and design short-term and long-term solutions
-Maintain proficiency in Q-Suite product expertise and serve as an internal consultant in multiple Q-Suite applications and functionalities
-Keep abreast of the new Quest Diagnostics technologies and organizational impact
-Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and management.

Skills Required:

-5 to10 years M/Cache development experience
-3 to 5 years Customer Service experience
-Excellent program debugging and proficiency in troubleshooting production issues
-Strong interpersonal and communication skills
-Excellent organizational, time management, customer service, prioritization and multi-tasking skills
-Knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management
-Preferred - 10+ years healthcare development experience
-Preferred – 2+ years Object-oriented development
-Preferred – Knowledge of Antrim-based Laboratory Information Systems
-Preferred – Development of software solutions utilizing a variety of programming languages including M/Cache, JAVA, SQL, Angular JS, JSON, etc
-Preferred - BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience
-Rotational weekend/holiday support on-call as required
-Day Shift ET Hours – Slight change in shift hours may be required occasionally to provide adequate overlap of support coverage

Competencies:

 Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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