Sr. Manager, Learning & Development Solutions

Job Description

Pay Range: $150,000-172,000, plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

• Best-in-class well-being programs

• Annual, no-cost health assessment program

• Blueprint for Wellness

• healthyMINDS mental health program

• Vacation and Health/Flex Time

• 6 Holidays plus 1 MyDay off

• FinFit financial coaching and services

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

• Employee stock purchase plan

• Life and disability insurance, plus buy-up option

• Flexible Spending Accounts Annual incentive plans

• Matching gifts program

• Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Learning and Development Solutions team is focused on supporting a culture at Quest where all colleagues can develop, grow, and be successful in their current roles as well as build meaningful careers.The team fosters high quality learning and development experiences by setting and enforcing standards for quality learning solutions, managing EMPower Learn as our primary platform for learning, providing engaging learning content through EMPower, and supporting our community of learning professionals in their efforts to create and manage effective learning experiences.

The Sr. Manager, Learning and Development Solutions will lead a team of L&D specialists and play a key leadership role in setting and driving the strategic direction for learning and development at Quest, promoting a skills-driven learning culture that best supports employee development. This role will lead the programmatic and technology approaches to cultural transformation including enhancements to the learner experience; alignment of needed skills with current and future roles; best practices for live, virtual, and online learning; advancing methods for learning in the flow of work; managing content availability; and learning management system enhancements.The incumbent will also provide leadership and subject matter expertise for complex, large, and enterprise-wide projects, such as new technology or system implementations, leveraging the application of analysis, design, development, implementation, and evaluation (ADDIE) principles.The Sr. Manager will also have responsibility to manage and advance strategic workforce development projects that focus on enhancing employee skills.

The position is hybrid (3 days per week in office) will be based at Quest Diagnostics' HQ in Secaucus, NJ. 

Responsibilities:

• Develops and executes strategic plan to promote a skills-focused culture of learning, aligned with business goals and workforce development needs. 

• Manages, guides, and inspires the Learning & Development Solutions team to deliver high quality, customer-focused services for the day-to-day team operations including content creation and curation, learning solution consultations, facilitation of the Learning Community of Practice, creation of user guides and job aids, management of enterprise training assignments, reporting and use of dashboard tools, implementation of LMS upgrades, addressing escalated service requests from the HR Service Center, and LMS tool optimization/planning.

• Researches and implements new approaches for engaging learners, including the use of technology, emphasizing application and practice in the flow of work.

• Builds organizational capability to design and deliver high quality learning solutions including management of the L&D playbook, governance, the effective use of instructional design/authoring tools and delivery, and the introduction of innovative approaches to learning. 

• Provides strategic direction for special development projects and programs and leads learning/training approaches for larger enterprise initiatives.

• Develops and executes plan to better connect learner skill needs with LMS course content, creating a library of skills and competencies connected to job roles and levels.

• Develops, maintains, and actions on ongoing L&D evaluation metrics, including learning satisfaction, acquisition, application, and impact.

• Partners closely with: 

  • HRIT on the strategic approaches, feature deployment, and roadmap for the LMS; 

  • HR Service Center on day-to-day support, tools, reference guides, and escalations to the Learning and Development Solutions team;

  • HRBP’s to assess client group development needs and deploy learning solutions critical for job and career growth;

  • Organizational Effectiveness and Belonging COE colleagues on development approaches to support leadership development, performance, career growth, succession planning, change management, engagement, and culture & belonging; 

  • L&D leaders aligned to internal functional groups to recommend development approaches consistent with the L&D playbook standards, governance approaches, and best practice; and

  • External providers (instructional design, content partners, etc.) to provide high quality content, consultation, tools, materials, etc. while ensuring accountability for deliverables. 

• Aligns employee development needs with talent management initiatives (e.g. leadership and other competency models, career paths, etc.), in partnership with the Talent Management team and other key stakeholders

• On occasion: facilitates instructor led workshops for specific skill-building initiatives; designs EMPower modules for high-profile, enterprise-wide initiatives. 

• Actively engages as a team member of the Organizational Effectiveness and Belonging Center of Excellence, advancing programs and strategies to promote a healthy, engaged, and productive workforce ready to meet Quest’s business goals

Qualifications:

• Minimum 5-7 years demonstrated experience designing and developing adult training with emphasis on career development 
• Advanced instructional design and development skills, with a demonstrated mastery of adult learning principles. Proven expertise in high-level leadership/management/soft-skills ILT and eLearning design and development. 
• Strong orientation towards the ADDIE model, with the ability to execute accordingly. 
• Experience designing and implementing effective learning and development solutions and programs for an enterprise with large scale initiatives executed across multiple business and functional units, ideally within a healthcare service environment
• Experience, understanding, and application of processes and products in enterprise-level learning and development programs
• Understands and uses technology enabled solutions to increase speed and effectiveness of learning and development solutions. 
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Familiarity with instructional design/video editing tools such as Articulate Rise 360 

• Demonstrated ability to use business process excellence tools to continually improve programs based on changing environment, business requirements, stakeholder requirements, and feedback mechanisms.

Education

Bachelor’s Degree in adult education, instructional design, organizational behavior, industrial/organizational psychology, HR management, or related field 
Master’s Degree (MBA, Masters in Organizational Development, Adult Education or related field) preferred 

Other

• Experience with an LMS, including administrative functions 
• Experience with tools used to develop elearning preferred (e.g. Articulate, ClipChamp)
• Ability to inspire and develop a team as well as work independently, part of a team, and with colleagues in a COE
• Ability to prioritize and meet deadlines in a fast-paced environment
• Ability to effectively interact with colleagues at all levels within the organization
• Excellent customer service, interpersonal, verbal and written communication skills
• Ability to drive large-scale culture change initiatives/projects 
• Attention to detail, problem solving, and organization skills
• Strong facilitation, consultation, and influence without authority skills
• Ability to maintain composure in stressful situations

• Microsoft Suite: Word, PowerPoint, Excel, Outlook, Teams, SharePoint

• Adjust priorities quickly as circumstances dictate. 

• Maintain composure under pressure 

• Ability to manage multiple tasks 

• Quality decision making skills

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.