Logistics Training Specialist

Job Description

Logistics Training Specialist - Seattle, WA, Rotating Schedule, 8:00 AM to 5:00 PM

Basic Purpose:

Actively supports training initiatives to drive operational efficiency and enhance workplace performance. The Training Specialist is responsible for designing and delivering learning programs, identifying learning gaps, and implementing and evaluating solutions. The Training Specialist follows an instructional system design methodology to develop learning solutions using various delivery formats including e-learning, instructor-led, and blended learning strategies. Also responsible for developing and implementing standard operating procedures (SOP’s) as needed. 

Additionally, develops and disseminates internal employee communications within the Logistics organization.

Pay range: $70,000 - $80,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

Principal Duties:

•              Designs, develops and delivers Logistics’ process training, new hire training, soft skills, telephony, technology, and other business training 

•              Work with the Logistics leadership to define and execute strategies to improve customer experience and exceed service goals

•              Coaches and trains new hires and experienced staff to improve productivity, reduce operating expenses, retain customers, and reduce dispatcher attrition

•              Plans and conducts training in customer service skills, company policies, government regulations, problem handling techniques, and desktop technology

•              Identifies and defines present and future training needs and methodologies by conducting needs analysis

•              Facilitates learning by varying delivery style and adapting to the needs of the learner

•              Maintain all training materials and required employee documentation (training grids, etc.)

•              Assist with creating and implementing new processes

•              Collect and communicate representative feedback using identified strategies such as: user groups, online forums, and surveys 

•              Provide support to the Director/Manager for special projects and new business initiatives

•              Administer consistent processes, including feedback and coaching on improvement opportunities

•              Leads by example in demonstrating “gold standards” behaviors

THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB.  THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.

Qualifications:

Job Requirements:

Education Preferred:     High School diploma required; BS preferred

Work Experience:   3-5 years customer service experience, with 2-4 years training experience delivering process, systems, and/or customer service training preferred. Certification in instructional design and/or classroom delivery strongly preferred.  Logistics operations experience preferred.

Other: 

•              Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups and the measurement of training outcomes or effectiveness.  

•              Ability to work independently and as part of a team

•              Ability to prioritize and meet deadlines in a fast paced environment

•              Ability to coach and mentor seasoned and inexperienced representatives

•              Advances customer service, interpersonal, verbal and written communication skills

•              Demonstrated ability to explain training material in a clear and accurate manner

•              Excellent attention to detail, problem solving, and organization skills

•              Demonstrated strong customer service and interpersonal communication skills.  Ability to speak the English language clearly and effectively communicate with employees at all levels

•              Exhibits comfortable interaction with technical staff and other departments

•              Ability to maintain composure in stressful situations

•              High level of proficiency in Microsoft Office products (Word, Excel, Powerpoint, Outlook)

•              Some travel required (up to 25%)

Principal Decisions:  Describe the most important decisions that are made in the course of doing the job.

•              Prepare complete & accurate training materials and coordinate training sessions

•              Suggest process improvements related to department operations or client concerns.

•              Accept additional responsibilities with a positive attitude and foster teamwork

•              Utilize varied resources to obtain procedural / technical information necessary to provide training to staff

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.