Physician Account Manager

The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories; the Physician Account Manager does not have call point ownership on any of the accounts within the geography; close cooperation with physician account executives is essential to support the collaborative selling model. 

This is a field-based position. The territory encompasses Burlingame, San Mateo, San Carlos, Mountainview, Sunnyvale, Santa Clara, San Jose, Santa Cruz, Watsonville, Salinas, Monterey, Fremont, Milpitas, and Palo Alto.

At target, the compensation is $100,000 – $130,000. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Company Vehicle and Gas Card
· Sales Incentive Plan
· Sales Incentive Guarantee for the first 9 months of employment
· Best in Class Commercial New Hire Training
· Commerical-Specific Leadership Development Program
· Medical/Prescription Drugs
· Dental
· Vision
· Flexible Spending Accounts (FSAs)
· Supplemental Health Plans
· 401(k) Plan – Company match dollar-for-dollar up to 5%
· Employee Stock Purchase Plan (ESPP)
· Supplemental Life Insurance
· Dependent Life Insurance
· Short- and Long-Term Disability buy-up
· Blueprint for Wellness
· Emotional Well-Being Resources
· Educational Assistance
· Paid time off / Health Time

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs 
• Ensure customer retention by maintaining relationships with current accounts 
• Drive growth in their assigned Key Accounts 
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives. 
• Partner with Physician Account Executive to resolve account specific service issues 
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues 
• Escalate service issue non-resolution as appropriate 
• Leverage all tools and resources (including  data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) 
• Provide continuing education to the customer on new technologies and laboratory testing 
• Ensure compliance with company policies and government regulations 
• Complete all administrative tasks thoroughly and promptly 
• Follow up communications with Physician Account Executives and customers 

QUALIFICATIONS

Required Work Experience:  

Three to four years of experience in sales or with account ownership 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

N/A

Knowledge:

Knowledge of Healthcare Industry and general economics of business. 

 Skills: 

• Ability to develop and sustain strong customer relationships; strong planning and organizational skills 
• Excellent oral and written communication and presentation skills 
• Solid PC skill including Microsoft Software. 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
Valid driver’s license(Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets