Sr. Technical Lab Specialist

Job Description

Sr. Technical Lab Specialist - This position is Remote anywhere in the US - Monday-Friday 8:00AM-5:00PM

To support Esoteric regional Operations projects in a company wide effort to drive growth, operational excellence and to provide technical and operational expertise to Esoteric labs.  This person will work with National and Esoteric Technical Operations leaders to develop standardized processes relating to the management of an efficient workflow, medical quality and reporting of results on equipment and laboratory information systems.

Pay Range: $86,550 - $121.220/ year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Responsibilities:

• Provide technical expertise and support for Standardization initiatives, including LIS standardization and Esoteric process standardization
• Work with Esoteric and National leaders, Local Operations, QIS, and IT to develop interface specifications, test standards, and provide training and support for new equipment, software changes to current platforms, interface functionality enhancements and other LIS standardization initiatives.
• Work in regional labs – across multiple esoteric sites with current working knowledge of legacy and standard LIS and workflow processes – to improve and standardize processes relating to the management of workflow and reporting of results on equipment.
• Define interface requirements, development, testing and training to meet customer requirements.
• Audit laboratories for non-conformance to process standardization.
• Develop training documents and other tools relating to LIS standards and deployment.
• Develop LIS testing protocols
• Liaison between national leaders, operations, compliance, QIS, and IT to drive requirements and standards for instrument interfaces
• Drive instrument interface standards and functional tools for regional consolidation and QSuite conversion activities
• Provide support for equipment choice/software upgrades – esoteric and national leader relations, supplier interaction to determine impact to LIS.
• Maintaining supplier relationship in support of instrument workflow standardization and resolve issues relating to interface development.
• Work with IT resources to ensure interface requirements are met and coordinate regional testing & training to test systems and applications.
• Coordinate resolution with Medical/esoteric leaders/national leaders/QIS/IT/regional ops instrument interface issues
• Liaison between operations and suppliers to resolve issues relating to interface development
• Assist IT and the lab to resolve issues that surface during process gap analysis, instrument set-up and validations, work with esoteric and national leaders and local operations to mitigate problems. Get final approval on interface documentation.
• Drive standardization of testing – esoteric processes and instrument interfaces – platform optimization.
• Define interface requirements, development, testing and training to meet 21CFR11 requirements.
• Develop training documents and other tools relating to documentation of 21CFR11 compliance

Qualifications:

Required Work Experience:

• Minimum 5-7 years of experience in Clinical Laboratory environment.
• Extensive technical knowledge in desired technical discipline testing required.

Education Requirement:

• Bachelor of Science in related field.

Preferred Work Experience:

• Experience with Esoteric Databases and multiple LIS preferred.
• Experience in Anatomic Pathology (Histology, Cytology, Molecular Oncology, Cytogenetics) preferred.

Physical and Mental Requirements:

Required to sit for long periods of time for conference calls and travel

Knowledge:

• Clinical and technical expertise in Lab Operations, standard LIS functionality, instrument interface development, and workflow management
• Experience with laboratory instrumentation and software (hands-on experience with laboratory automation and interface validation is a plus)
• Experience with writing and editing SOPs
• Experience with Process Improvement

Skills:

• Ability to multi-task
• Possess excellent analytical skills
• Ability to work independently or under minimal supervision
• Self–starter
• Ability to follow verbal or written instructions
• Effective verbal and written communication
• Comfortable with making independent decisions
• Ability to exercise critical thinking and independent judgment in stressful environments
• Ability to concentrate on tasks
• Ability to adjust to quickly changing environment
• Detail oriented
• Possess strong computer skills (i.e. MS Word, Excel & Power Point)
• Excellent organizational, time management, analytical, and problem-solving skills
• Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast-paced environment. 
• Positive “Can Do” attitude in approaching challenges 
• Cross systems view
• Ability to think strategically
• Ability to effectively collaborate with fellow team members and laboratory managers and staff
• Effective at handling crisis management and prioritization
• Methodical
• Detail oriented
• Efficient
• Organized
• Highly productive

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.