Service Technician

Job Description

Service Technician I - San Antonio, TX, Monday to Friday, 11:00 AM to 7:30 PM, with rotational weekends (fluctuate based on lab needs). 

25% travel to cover Austin lab as needed 

Pay range: $22.65+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Service Technician I performs work regarding electrical safety checks, preventive maintenance, minor repair, calibration, and recording functional test data. This is a maintenance focused position for a general technician who while still generally working under close supervision, is demonstrating speed and proficiency for a wide variety of simple devices (e.g., centrifuges, thermocyclers, scales, incubators, water baths, plate washers, stainers, vortexes) and is responsible for maintenance of monitoring system (e.g., temperature monitoring).

Responsibilities:

• Provides cleaning, calibration, preventative maintenance, minor adjustments, and basic repair to general and pre-analytic and post-analytic ancillary equipment. Performs electrical safety and performance checks on demand. 
• Promptly responds to submitted work orders (primary method for work assignments)
• Identifies issues within the laboratory instrumentation and appropriately escalates issues and/or concerns to senior technical staff
• Hands on experience with diagnostic tools such as multimeters
• Strong troubleshooting skills across electrical, mechanical, and chemical subsystems in medical. Able to troubleshoot common electronic issues such as component failure, power issues, signal integrity problems and faulty fuses.
• Understand and follow calibration SOP
• Operates within required ISO and CAP regulations.  Maintains basic knowledge of ISO 9001, ISO 17025, GMP, CAP
• Collect, compile, and measure data to support calibration traceability documentation/certificates

Qualifications:

Required Work Experience: 

• Must be able to clean, calibrate, repair, and perform preventive maintenance on basic laboratory equipment from multiple manufacturers. 
• Must be able to identify the electrical hazards and control the risks (i.e., demonstrate knowledge of electrical safety)

Physical & Mental Requirements: 

• This position requires both physical and mental demands that will include sitting for long periods of time and focusing on the task at hand
• Ability to lift up to 20-30 lbs.
• Ability to walk distances (large facility)
• Ability to bend, twist, stoop around lab instruments. 

Technical/Job Specific Knowledge: 

• Ability to "turn a wrench" and operate tools consistent with being a field technician (e.g., torque wrenches, meters)

Skills:

• Attention to detail; work in a highly documented and controlled environment and keep a working knowledge of regulatory standards
• Ability to work independently and well within a team environment
• Working knowledge of PC network environment, MS Word and Excel. Work Force Central preferred. 
• Ability to communicate and collaborate effectively with departments

Work Environment:

• Work duties may take department staff into lab departments which may be located in various building on campus
• Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual.
• Must be able to sit or stand for long periods of time and requires long hours of eye and hand coordination.
• Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards determined by the department.
• Lifts light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 10 pounds are lifted and carried frequently; objects in the weight range of 11 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 50 pounds are seldom lifted and carried. Objects exceeding 50 pounds are not to be lifted or carried without assistance.
• Travel Required

Education:

• A minimum of a high school diploma or equivalent. (Required)
• Biomedical Certificate or an Associate's degree (A.A.) or equivalent from a two-year college or technical school with at least 2 years' relevant technical experience. (Preferred)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.