Anatomic Path Resolution Representative
Roanoke, Virginia
At a glance
Every day as a Quest career professional, you’ll work in a dynamic, collaborative environment with the latest cutting-edge technology. As a laboratory operations team member, you will play a key role in ensuring that the highest standards of quality, safety, and integrity are upheld while meeting the needs of our patients. And, you’ll be supported by a company committed to helping you grow a rewarding career through cross training and comprehensive learning opportunities.
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Efficient
- Focused
- Results-driven
- Quick-thinking
- Organized
See how your career can grow
With a world of opportunities in our supportive environment, you’ll take your career to the next level. From collaborating with senior leaders on meaningful work, to on-the-job training, we are committed to fostering your growth, so you can build a successful career. Here is just one example of a career path you can take.
- Lab Associate Lab Associate
- Lab Technician Lab Technician
- Lab Technologist >Lab Technologist
- Lab Supervisor or Trainer Lab Supervisor or Trainer
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Anatomic Path Resolution Representative - Roanoke, VA - Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM
The APRS is responsible for general clerical support functions within the Anatomic Pathology Department. This position is a clerical position with the primary functions performing data entry of surgical pathology specimens into the Quest LIS systems and providing customer service to clients. Functions performed may include but are not limited to data entry, troubleshooting, and scanning. The AP department is a high production environment, with emphasis on productivity/quality standards and departmental completion deadlines to meet contracted client expectations. All functions must be performed with confidence, accuracy and in accordance with departmental SOP’s, focus on quality and in a timely manner. The job is complex and very detail oriented and requires that the employee have good organization skills, medical terminology, strong data entry skills, ability to multi-task, to learn and understand specimen source types related to anatomy. Must have the ability to learn and understand compliance regulations. This position is critical to providing work quality for customer satisfaction. Additionally, since many changes do occur from day to day, great flexibility and a positive attitude on the part of the APSR is required.
- Able to perform all responsibilities of the Anatomic Pathology Resolution Specialist.
- Strong, accurate and productive data entry skills.
- Demonstrates an ability to learn the job duties assigned to the APRS and develops an understanding of how all the functions fit together.
- Ability to identify problems, and in some cases, may resolve issues with specimens such as missing information, clarification of orders, etc.
- Demonstrates an understanding of the compliance policies related to test ordering, confidentiality, and ability to research information.
- Participate in orientation and training of newly hired employees, as needed.
- Escalate complex customer issues to the appropriate individuals/departments.
- May administer and track approved release of AP materials according to corporate policy.
- Place client calls as indicated in corporate Anatomic Pathology Report Notification SOP.
- Electronic recording of slides into Laboratory LIS system.
- Manage process for requesting recuts, special stains, and immunohistochemistry stains.
- May provide QA/QC documentation support.
- Contact clients to request additional information.
- Handle and respond to incoming calls and e-mails in a professional and timely manner.
- Meets the standards for production and accuracy within 6 months.
- Completes all required written documentation, legibly and within the assigned timeframe.
- Completes all assigned training documentation within the assigned timeframe.
- Meets or exceeds performance expectations to include attendance, adherence to work schedule and demonstrates Quest values and behaviors through work performance and peer interaction.
- Is open to learning additional functions within the department.
- Strong communication skills with all team members needed.
- Performs other duties as assigned.
QUALIFICATIONS
Education Preferred:
- HS diploma or equivalent
Work Experience:
- Medical background preferred which includes medical terminology applicable to a medical laboratory
- Medical Terminology
- Customer Service experience
- Requires experience with Word, Excel and Outlook
- Previous experience in a high production environment preferred
Physical and Mental Requirements:
- Able to sit or stand for long periods of time
- Handle multiple tasks simultaneously and work in a production environment
Other:
- Communicates effectively and demonstrates professionalism with all levels of staff and clients
- Maintains composure while working under pressure
- Reflects good judgment at all times when determining what action to take when resolving problems
- Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
- Keeps work area neat and clean
- Demonstrates strong interpersonal skills that foster a positive environment.
- Demonstrates flexibility and ability to adapt to change
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-57185
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.