Product Manager/Cleveland HeartLab - Cleveland, OH in Cleveland, OH at Quest Diagnostics

Date Posted: 11/18/2020

Job Snapshot

Job Description

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:

Leads new solution development and life cycle management for sub-segment (Cleveland HeartLab Direct) through a cross-functional team. Advocates and prioritizes business cases to the GM / segment Product Director and wins support to execute strategies through Marketing and the value-delivery organization 

Duties and Responsibilities:

• Support vision and profitable growth strategy for Center of Excellence and cardiovascular franchise segment 
• Lead cross functional teams to complete integration of CHL and ensure integrity of CHL Direct product offer  
• Coordinate harmonization between cardio IQ and CHL Direct product solutions
• Participate on cross functional teams to identify, develop and implement product/solutions addressing unmet customer needs that will drive profitable growth in sub-segment
• Assist with sub-segment annual Operating Plan (AOP) in concert with Value Delivery partners
• Support effective life-cycle management across the sub-segment through robust cross-functional team management
• Work with Value Delivery partners to achieve agreed revenue, volume and margin targets in AOP
• Partner with Marketing on product/solution marketing strategy and mix
• Rigorously assess new products/solutions to enable prioritization within R&D, IT and Operations
• Generate customer insights to define customer/market sub-segment requirements to set product/portfolio solution, priority setting, risk management
• Define and manage product/service sub-segment metrics (including TAT and other potential requirements such as billing programs, prior authorization etc.)
• Assure the voice of customer is brought into the in-line and product/solution creation process
• Understand the competitive landscape to insure we have winning solutions in development and in the market place
• Understand continuum of care requirements and gaps
Accountability Metrics
Support the:
• Achievement of revenue, volume and margin targets in sub-segment AOP
• Development of 3 year sub-segment Strategic Plan
• Development of sub-segment AOP
• Manage sub-segment discretionary spend
Education: • Requires Bachelor’s degree in life sciences, business, marketing and/or product management.  Advanced degree/ MBA preferred. 
Work Experience: • 3+ years relevant experience in diagnostics, preferable with at least 2 years in marketing & product management 
 • Executive presence, composure, KOL relationships
• Leading change, change management, flexibility
• Negotiations skills
• Solid business acumen
• Collaboration
• Ability to work in matrix organization 
• Ability to influence others
• Familiarity with core Quest and CHL value creation and delivery  functions (e.g., sales, marketing, operations, IT, R&D, regulatory, legal, compliance, medical, HEOR, contracting, pricing, billing)

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