Director, Sales Operations and Planning

Job Description

We are seeking a dynamic and experienced Director to establish and drive our Sales & Operations Planning (S&OP) process. While this role sits within the Operations organization, it requires deep partnership and a sophisticated understanding of the Commercial business.This is a critical leadership role that will ensure alignment between our commercial forecasts and operational capabilities. The Director of S&OP will be responsible for developing a robust process that not only balances demand and supply but also actively improves the quality and accuracy of the commercial inputs that will feed the plan.The ideal candidate will have a strong background in S&OP, data analysis, and process improvement, with a deep understanding of lean principles and proven commercial acumen.

While this is a remote-based position, the successful candidate must be located proximate to a major Quest lab site.

Responsibilities:

• Develop S&OP Framework: Design, implement, and lead a comprehensive S&OP process from the ground up. Define the charter, process steps, meeting cadence, and key performance indicators (KPIs) for the S&OP cycle.

• Demand Plan Co-Creation & Refinement: Partner with Commercial, Sales, and Product Management teams to build a consensus demand forecast.  Critically evaluate forecast inputs, challenge assumptions, and guide the commercial team in improving their forecasting methods to enhance accuracy.

• Commercial Process Integration: Proactively map, understand, and help refine key commercial processes (e.g., sales pipeline management, market intelligence gathering, new product launch planning) to ensure the S&OP process is driven by high-integrity data.

• Capacity & Supply Planning: Work with Operations, Manufacturing, and Laboratory leaders to assess and understand the current and future capacity of our facilities and workforce. Identify potential constraints and bottlenecks in the system.

• Integrated Reconciliation & Scenario Planning: Build and maintain a sophisticated planning model that integrates the demand forecast with the supply and capacity plan. Use this model to run scenarios and identify gaps between demand and supply.

• Drive Executive Decisions: Lead monthly S&OP meetings with executive leadership. Present a clear summary of the demand and supply picture, highlight key gaps and risks, and provide data-driven recommendations for action. Drive decision-making to resolve imbalances and align the organization.

• Process Improvement: Utilize Lean manufacturing and flow principles to continuously improve operational efficiency, reduce waste, and enhance throughput.

• Data Analysis & Reporting: Conduct ad-hoc data analyses in Excel to answer critical business questions and explore emerging trends.Develop and maintain ongoing reports and dashboards in PowerPoint and other tools to communicate S&OP performance and insights to stakeholders.

Qualifications:

• A bachelor’s degree in supply chain management, business, engineering, or related field is required, an advanced degree (Master’s/MBA) is preferred.

• A minimum of 10 years of experience in supply chain, operations, or a related field, with at least 5 years in a leadership role directly managing an S&OP process.

• Industry: Experience in healthcare, diagnostics, medical devices, or another large-scale, complex operational industry is required.

• Proven expertise in building and managing complex models in Microsoft Excel.

• Advanced proficiency in Microsoft PowerPoint for creating executive-level presentations.

• Experience using Arena or another simulation software to build stochastic simulation models is preferred.

• Deep knowledge of Lean manufacturing and flow principles (e.g., Value Stream Mapping, Kanban, 5S, Just-In-Time).

• Exceptional analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

• Demonstrated ability to lead cross-functional teams and build consensus among stakeholders with competing priorities.

• Excellent communication and presentation skills, with the ability to influence at all levels of the organization.

• Proven experience partnering with, and influencing, commercial and sales leadership.

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Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.