Health Care Provider Account Manager

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

The Health Care Provider Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories; the HCP Account Manager has call point ownership of accounts within their assigned geography; partnering with specialty account executives will assist in upselling testing in various physician segments.

The territory encompasses Palm Springs, Rancho Mirage, and Palm Desert.  A company car and gas card will be provided. 

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers.

ADMINISTRATIVE

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.

Required Work Experience:

• Three years of experience in sales with account ownership.

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education
Bachelor’s Degree (Required)

License/Travel:

Valid driver’s license and ability to travel in regional market

At target, the compensation is $130,000-145,000. This includes a base salary and sales incentive. There is the potential to make higher, as sales incentives are uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are considered.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Company Vehicle and Gas Card
· Sales Incentive Plan
· Sales Incentive Guarantee (first 9 months of employment)
· Best in Class Commercial New Hire Training
· Commercial-Specific Leadership Development Program
· Medical/Prescription Drugs
· Dental
· Vision
· Flexible Spending Accounts (FSAs)
· Supplemental Health Plans
· 401(k) Plan – Company match dollar-for-dollar up to 5%
· Employee Stock Purchase Plan (ESPP)
· Supplemental Life Insurance
· Dependent Life Insurance
· Short- and Long-Term Disability buy-up
· Blueprint for Wellness
· Emotional Well-Being Resources
· Educational Assistance
· Paid time off / Health Time

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets