Patient Services Supervisor

Diagnostic Laboratory of Oklahoma- South OKC & Norman, OK Monday-Friday 8am-5pm (hours varied based on business need) 

Essential Functions of Employment with DLO:
• Show up for work, on time & prepared each and every scheduled work day
• Perform all tasks and processes assigned to you including all tasks and processes you are fully qualified to perform and all tasks and processing that you may be over-qualified to perform
• Maintain a positive and supportive attitude throughout each and every scheduled work day & work as a collaborative team member with your fellow teammates on a daily basis

Main Duties:

• Supervise South OKC & Norman, Oklahoma Patient Service Center (PSC)/In- Office Phlebotomy (IOP) operations for the Diagnostic Laboratory of Oklahoma.
• Responsible for daily operations of all assigned facilities, PSC’s and in-office phlebotomy.
• Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Implement SOP’s for phlebotomy services in accordance with DLO guidelines
• Where applicable, ensures all Federal, State, and local licensure requirements are met, working with the QA officer.
• Perform site visits at all assigned PSC’s/IOP’s. Document findings. 
• Hold regularly scheduled meetings for dissemination of all information to staff.
• Track/enter time/attendance of employees.
• Prepare month-end reports.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all locations.
• Oversees inventory process for supervised facilities.
• Responsible to ensure Quest improvement and or standardization initiatives are implemented.
• Relocate/open/close PSC’s and IOP’s.
• Participate in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision, and development of staff
• Monitor on-going performance of employees, provide corrective action and counseling as required. Perform appraisals.
• Assist in preparation of annual budgets for areas of responsibility.
• Maintain budget control throughout the year.
• Participates to assure fiscal responsibilities of the department are met.
• Assist in growing volume of patients using the PSC’s.
• Maintain relationships with clients assisting them with resolving any PSC issues as they arise.
• Participate on process improvement teams, or other initiatives to meet management objectives.
• Organize and lead project both within the work group and with cross-functional groups. May be required to lead groups.
• Ensure cooperation and maintain communication between Patient Services and other departments within DLO
• All other duties as assigned, within scope of the position.
• Demonstrate and live the Values of DLO.

Required Knowledge:

• Must have knowledge of phlebotomy methods/skills and patient service center operations.
• Preferred knowledge of training and development programs

Required Experience:

• 3+ years prior supervisory or group lead experience preferred.
• 5+ years of experience of phlebotomy required
• Demonstrated leadership experience
• Keyboard/data entry application
• PC experience, MS Office application
• Customer service in a service environment
• Leadership of a group of employees
• Implementation of training initiatives

Special Requirements: 

• Must be flexible and available based on staffing requirements; weekends; holidays; on call; overtime.
• Must have valid driver license and clean driving record
• Demonstrates good organization, communication, and interpersonal skills
• is able to manage concerns of patients and clients in a professional manner;’
• Capable of handling multiple priorities in a high-volume setting.
• Must be able to make decisions based on established procedures and exercise consistent, independent, solid decisions.
• May require long periods of standing, sitting, or PC use.
• Extensive use of telephones.
• Ability to work with fellow supervisors in standardizing operations.

Physical and Mental Requirements:  

• Extensive use of phone and PC 
• Prolonged standing/sitting 
• Fine dexterity with hands/steadiness 
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time 
• Talking 
• Vision - requires constant mental visual attention to details. 
• Walking 
• Balancing 
• Bending/Kneeling 
• Pushing/Pulling 
• Reaching/Twisting 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets