Director, Operations
Memphis, Tennessee
At a glance
Every day as a Quest career professional, you’ll work in a dynamic, collaborative environment with the latest cutting-edge technology. As a laboratory operations team member, you will play a key role in ensuring that the highest standards of quality, safety, and integrity are upheld while meeting the needs of our patients. And, you’ll be supported by a company committed to helping you grow a rewarding career through cross training and comprehensive learning opportunities.
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Efficient
- Focused
- Results-driven
- Quick-thinking
- Organized
See how your career can grow
With a world of opportunities in our supportive environment, you’ll take your career to the next level. From collaborating with senior leaders on meaningful work, to on-the-job training, we are committed to fostering your growth, so you can build a successful career. Here is just one example of a career path you can take.
- Lab Associate Lab Associate
- Lab Technician Lab Technician
- Lab Technologist >Lab Technologist
- Lab Supervisor or Trainer Lab Supervisor or Trainer
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Manage day-to-day laboratory operations, including delegating various duties and responsibilities to managers as necessary. Work with employees and pathologists to ensure timely and accurate patient reports are generated and delivered to our client base.
This is an Onsite position.
- Participate on multiple committees (LIS Users Group, Best Practices, Comprehensive Reporting, Scanning) in an effort to standardize and improve operations within AmeriPath.
- Ensure all managers and employees adhere to company policies and procedures.
- Interview new applicants as necessary.
- Participate on internal committees to improve the quality of service provided by the practice.
- Evaluate the performance of the management staff and provide positive and constructive feedback for the next appraisal period.
- Work with corporate accounting for budgeting, month actual vs. budget, and accounts payable issues.
- Participate on Financial calls to facilitate cash collections, proper billing, coding, contractual adjustments, and bad debt write-offs.
- Participate on monthly marketing/operational meetings to ensure client satisfaction, client education, and production of new business.
- Communicate with hospitals and other labs to obtain contracts for professional and technical services.
- Review and approve all vendor invoices for all laboratory purchases.
- Create all Capitol Expenditure Forms for capital equipment purchases.
- Stay abreast of all regulatory changes pertinent to the laboratory operations.
- Assist marketing by joining them on client visits as requested.
- Communicate with client offices as necessary concerning write-offs, adjustments, fee schedules, and difficult issues.
- Ensure all records (blocks, slides, reports, etc.) are kept for the proper retention period.
- Manage LIS database.
Required Work Experience:
- 3 years lab management experience
- Experience with medical billing and overall operations including IT.
- Technical understanding of Histotechnology
Preferred Work Experience:
- 5+ years lab management experience
- Knowledge of Quest internal systems highly preferred
Physical and Mental Requirements:
Requires full range of body motion including manual finger dexterity and eye-hand coordination
Knowledge:
- Proficiency in MS Office. Experience with medical billing and overall operations including IT.
- Related Regulations including OSHA, EPA, CLIA, CAP, NFPA, DOT, ICAO, HIPAA, STARK and others.
- State and Federal laboratory licensing requirements.
- Labor laws
Skills:
- Strong analytical, leadership, organizational, and multitasking skills.
- PC, windows, and related software.
EDUCATION
- Bachelor’s Degree(Required)
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.