Technical Processing Supervisor

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Referral Testing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.  Ensure maintenance of a safe, ergonomically sound, professional environment.  Know and understand all functions of the department. 

• Responsible for daily operations of department. 
• May have responsibility for Referral Testing, Imaging/Microfilming, Test In Question and some Client Service functions  
• Oversee safety, ergonomics, maintenance, and cleanliness of department  (including upgrades, repairs, etc) 
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.  
• Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.  
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices. 
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required. 
• Ensure all employees meet Compliance Guidelines and Competency Testing. 
• Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments 
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations. 
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results. 
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.  
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.  
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff. 
• Track/enter time/attendance of employees. 
• Prepare month-end reports. 
• Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.  
• Prepares schedules  for department employees, maintains adequate coverage for department 
• Oversee and ensure adequate supply inventory for department. 
• Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines. 
• Participate in the interview, selection and hiring of new employees. 
• Responsible for coaching, development and supervision of staff. 
• Ensures all employees receive adequate training and meet annual competency requirements 
• Monitor on-going performance of employees; provide corrective action and counseling as required.  Prepare and administer annual performance appraisals 
• Ensure fiscal responsibilities of the department are met.  This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.   
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives. 
• Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit. 
• Effectively work with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement. 
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner 
• Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor. 
• Provide technical assistance to Specimen Processing staff. 
• All other duties as assigned. 

QUALIFICATIONS

Required Work Experience:  

Five years experience in a laboratory. 

Preferred Work Experience:

N/A

Physical and Mental Requirements:  

N/A

Knowledge:  

N/A

Skills:  

• PC skills, MS Office applications. 
• Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers. 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
Current state licensure, if applicable(Required)