Sr. Phlebotomy Supervisor

Job Description

Sr. Phlebotomy Supervisor - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $80,000 - $115,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Leads people and operations in creating a high-performing environment where employees can contribute their best while continuing to grow and develop their skills. Major areas of responsibility include employee engagement, hiring, training, and workforce planning with special focus on coaching, developing and providing feedback to employees. Encourages cross-training and promotes a safe and professional environment in all areas supervised.  Manages Phlebotomy Services which may include Patient Service Centers, In-Office Phlebotomy, and/or Mobile Phlebotomy) with direct responsibility for up to 35 non-exempt employees to include Group Leads.   

Responsibilities:

• In absence of Territory Manager, functions in an acting capacity to ensure efficient day-to-day operations of all Phlebotomy Services in territory. 
• Works closely with the Territory Manager during the Onboarding Process for all newly hired supervisor; provides peer mentorship and guidance to all newly hired supervisors 
• Conducts coaching/mentoring and project facilitation/execution based on needs of territory and/or region. 
• Travels/visits territory at least 1-2 days per month 
• Participates in the interview and selection process for all territory supervisors.      
• Provides assistance to territory manager as needed to drive Every Day Excellence. 
• Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals and Strategy. 
• Works closely with Territory Manager to ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.  
• Works with Territory Manager to analyze and manage a departmental budget for manpower and operational costs. 
• Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.  
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.  
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. 
• Performs site visits at all assigned PSC's/ IOP's and mobile phlebotomy sites and document findings. Perform QA audits.  
• Prepares month-end reports.  
• Reinforces customer-focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles 
• Responsible for performance-oriented supervision, training, coaching, and developing new employees and all staff on all job duties, compliance, and annual competency requirements.    
• Prepares employee schedules; monitors employee attendance and performance; maintains adequate departmental coverage; provides corrective action and counseling as required.  Prepares and administers annual performance appraisals. 
• Oversees inventory process for supervised facilities.  
• Relocates/opens/closes PSCs and IOPs as needed. 
• Participates in the interview, selection and hiring of new employees that demonstrate Quest Behaviors.  
• Establishes and cultivates an inclusive, motivational, enabling and performance-oriented work environment through engagement, collaboration, and transparent communication.  
• Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as one team on enterprise continuous improvement methodologies and initiatives as appropriate.   
• Excellent organization, communication, and interpersonal skills; Agile in managing concerns of internal and external customers and employees in a professional manner. 
• Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner. 
• Ensures required trainings are completed by self and staff to meet deadlines: (i.e. Compliance, Safety, Safe Driver, etc.). 
• Responsible for the accuracy of invoice and expense coding and associated records 
• Responsible for the accuracy of payroll and associated records. 
• Properly maintains required records and documentation.  
• Knows where to find, understands, can properly articulate and complies with company and departmental policies, protocols and procedures including but not limited to Safety, Compliance, and Quality Assurance.  
• Demonstrates organizational commitment. 
• Ensure all employees meet requirements for driving on company business. 
• All other duties as assigned, within scope of the position. 

Qualifications:

Preferred Work Experience:  

• Minimum 3 years supervisory experience 
• 5+ years’ experience in phlebotomy, laboratory or other health care environment. 
• QMS/Project Management experience 
• Demonstrated leadership experience.  
• Keyboard/data entry application. PC experience.  
• Customer service in a service environment.  

Physical and Mental Requirements:  

• Position requires travel.  
• Extensive use of phone and PC.  
• Prolong standing/sitting  
• Fine dexterity with hands/steadiness.  
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.  
• Talking 
• Vision - requires constant mental visual attention to details.  
• Walking  
• Balancing  
• Bending/Kneeling  
• Pushing/Pulling  
• Reaching/twisting[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  

Knowledge: 

• The position requires the ability to effectively communicate in English.

Skills:  

• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.  
• Must have valid driver license and clean driving record.  
• Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.  
• Capable of handling multiple priorities in a high volume setting.  
• PC skills, MS Office applications. 
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.  

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.