Senior Director, Laboratory Operations - Marlborough, MA

Job Description

The Senior Director, Laboratory Operations – Marlborough, MA will oversee technical lab operations for units with over $650mm in revenue and approximately 400-500 employees.  The successful candidate will be responsible, through lab managers, for quality and timeliness of technical procedures, compliance, and overall lab budget.  The Senior Director is also responsible for ensuring the overall success of laboratory operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT. 

This position will be based onsite in Marlborough, MA. 

Pay Range: $200,000- $240,000/year + 25% Annual Incentive Plan + Long-Term Incentive

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision forFT employees whowork 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacationand Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA withcompany match upto 5% after 12 months ofservice
• Employeestock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matchinggifts program
• Educationassistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!

Responsibilities:

• Develop and implement Lab Ops strategies, plans, and initiatives to improve business operations and drive revenue growth. 

• Oversee daily operations, ensuring quality, safety, and regulatory compliance.

• Manage resource allocation, scheduling and workflow to optimize throughput and minimize downtime 

• Take full P&L responsibility for Lab operations, including budgeting, cost control and financial performance data to drive decisions and enhance profitability. 

• Drive a culture of innovation, continuous improvement, and operational excellence throughout the Lab Ops organization. 

• Lead the implementation and sustainability of the daily management system across lab departments. 

• Provide technical expertise and guidance to cross-functional teams on process flow improvements. 

• Partners with NLO, Automation team and vendors to evaluate and implement new technologies, systems, and best practices. 

• Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues. 

• Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics. 

• Management of a team of ~15 direct reports. 

• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays. 

• Work with managers and supervisors to establish preventive measures for delayed reports. 

• Work with Information Technology for changes in software and coordinate lab requirements.

• Coordinate Quality Assurance activities by reviewing quality measures and survey reports. 

• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management. 

• Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources. 

• Ensure coordination and implementation of standardization initiatives within the lab. 

• Provide operational support for internalizing new assays and methods validated by R&D. 

Qualifications:

• A bachelor's degree in Life science or engineering fields is required. A master’s degree in a Life Science or Business-related field is preferred. 

• A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries, particularly those under FDA or CLIA oversight, with at least five (5) years of demonstrated overall management and P&L responsibilities. 

• Leadership experience in highly automated operations is preferred. 

• Demonstrated success in applying LEAN principles and continuous improvement methodologies. 

• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details. 

• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations. 

• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management. 

• Up to 25% travel will be required. 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.