Quality Coordinator - Sr. Sales Support
Marlborough, Massachusetts
At a glance
There are Sales roles. And then there are Sales roles with Quest. After all, this is a place where your sales skills will help make a difference to healthcare for millions. Working to grow and maintain our business with new and existing customers across General Diagnostics and a variety of specialty areas from Oncology to Women’s Health and Cardiology, your talents will make more impact. And, no matter what you’re working on, your professional development will benefit. With countless opportunities to reach your future career goals through mentorship, team collaboration, and in-depth training, we’ll help you find success at Quest.
Success profile
What makes a successful candidate? See if you have what it takes.
- Communicator
- Confident
- Independent
- Persuasive
- Results-driven
- Strategic
See how your career can grow
As part of our supportive and collaborative team, you will be inspired to develop and achieve your career aspirations. From comprehensive learning opportunities to skill-building activities, we invest in you–personally and professionally. And as a sales professional, there’s no one-size-fits all approach to success–you can forge a rewarding career path in several different ways. Here is just one example of a career path you can take.
- Internal Account Management >Internal Account Management
- View Sales Account Executive Sales Account Executive
- Specialty Sales Specialty Sales
- Sales Leadership Sales Leadership
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Job Description
Quality Coordinator - Sr. Sales Support - Marlborough, MA, Monday to Friday, 8:30 AM to 5:00 PM
Pay range: $28.41 - $42.61 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
The Sales Support Quality Coordinator is responsible to facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Complete quality review and be subject matter expert for all aspects associated with Sales Support activities.
Responsibilities:
- Act as support for Customer Solutions leadership; may submit and monitor progress of incoming requests associated with both existing and new business.
- Create & maintain client files for audit purposes.
- Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives and customer solutions leadership as needed.
- May be designated lead Compliance Audit, CAP Inspections, as well as any other controls, ensuring deadlines are met.
- Participate in or facilitate projects related to Sales Support.
- Provide guidance for SOP updates related to their job responsibilities.
- Provide guidance for creation of training for current or new processes.
- Performs quality review, which may include Salesforce case audits and New Account Set Up Data Quality Error Rate (DPMO), as well as Turnaround Time (TAT) review with metric reporting.
- Prepare reports that support analysis of metric trends for Customer Solutions.
- Overall subject matter expert to handle escalated needs within Sales Support.
- Completes other duties and responsibilities as assigned.
Qualifications:
Required Work Experience:
- Two years of technical, billing, or customer support experience required.
- Must live within the New England region.
Preferred Work Experience:
- Five years of Sales Support Coordinator experience.
Physical and Mental Requirements:
- Routinely lift 25 pounds, sitting for long periods of time.
Skills:
- Strong communication skills
- Solid organizational skills
- Ability to work in a team environment
- Customer Focused
- Collaboration skills
- Innovation skills
- Action Oriented
- Attention to Detail
- Ethics and Values
- Functional Technical Skills
- Perseverance
- Excellent collaboration skills
Education
- Bachelor’s Degree BA/BS Preferred (Preferred)
- High School Diploma or Equivalent (Required)
Languages
- English (Required)
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Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Culture
We’ve built a welcoming workplace where all people are inspired to learn, develop and progress in their careers. There’s a broad range of opportunities, so you can explore many career paths in one company. There’s resources to help you build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (1 to 2 days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Sales incentive plan
Uncapped incentive paid out quarterly.
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Training
Comprehensive sales training program and educational assistance offerings.
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Transportation
Company-supplied vehicle.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.