Manager, Business Development & Account Management

Job Description

This position will support the Head of Business Development & Operations to execute the strategy and implementation for Consumer Testing partnerships (B2B and B2C). Responsibilities include, but not limited to:

• Build prospect pipeline across multiple channels
• Own deal closure from negotiations to contracting to implementation planning 
• Be main point of contact for segment of partners
• Manage day-to-day of existing/ newly signed relationships

Responsibilities:

To be successful in this role, you will:

• Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities.
• Earn trust of customers and recommend product solutions that fit their business needs.
• Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies.
• Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering.
• Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan. 
• Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects.
• Own and account manage key partnerships with consumer acquisition relationships and with channel vendors/ distribution partners. 
• Oversee a portfolio of existing Partners’ needs by exploring and launching new products and offerings.
• Develop, track, analyze, execute against partner account plans, and communicate key quantitative metrics internally and to Partners.
• Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions.
• Package insights from data analysis into slide output to facilitate structured executive engagement and decision making.
• Resolve – proactively – business issues for Partners and serve as their internal advocate by assess risks, anticipate challenges, and provide escalation management when necessary.
• Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed.
• Have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders, including legal, regulatory, medical, product, and marketing.
• Discover and translate corporate and regulatory guidelines that impact customer experience.
• Document current Partnership activities and develop best practices related to customer success strategies (i.e., create or improve Account Management and Pitch practices in Playbook).
• Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions.
• Partner with Analytics Team to measure financial performance of Partners in your portfolio.

Qualifications:

 Required WorkExperience: 

• 3-5 years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
• Business Development, Account Management or client-facing role
• eCommerce 
• Platform-oriented D2C or B2B businesses

Preferred Work Experience: 

• 6+ years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up 
• Retail and Healthcare experience 
• A combination of strategic and analytical thinking, the ability to solve big customer and partner problems and connect the dots. 
• Balance attention to detail with swift execution – we need to do things quickly and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Strong interpersonal skills, including the ability to lead in ambiguous environments via influence, patience, and determination
• A “get it done” attitude – bias toward action, great collaboration master of disambiguation – constantly pushing toward clarity and delivery
• Exceptional communication and organization skills
• Impressive storyteller to bring senior leaders onside and instill confidence

Physical and Mental Requirements: 

• Perform job duties with frequent interruptions or distractions 
• Manage multiple priorities, agile in adjusting priorities quickly
• Working on a computer for long periods of time
• Periodic travel – no more than 3 weeks per quarter (not continuous)

Knowledge and Skills:

• Have a customer-centric approach and the ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience. 
• Have strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making.

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