Data Entry Tech Group Lead

Job Description

Data Entry Tech Group Lead - West Hills, CA - Tuesday - Saturday 11:00PM-7:30AM

Pay Range: $25.40 - $28.35 / hour; Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Assists the department supervisor by performing combinations of the following activities: Schedule coordination, providing input to supervisor for performance review and disciplinary action, process and compliance auditing.  Can perform all of the duties of a Technician II and III, and typically leads 8-10 employees. 

Responsibilities:

• Resolve complex TIQ problems and troubleshoot complex problems as they apply to their job.  This includes work distribution and staffing issues as they arise. 
• Monitor the handling of sensitive accounts. 
• Assist all Processing employees regarding TIQ, specimen types, test requests, and handwritten orders.  Guides all SPT’s in proper test selection and problem resolution. 
• Assure optimum utilization of human resources and ensure that all job responsibilities are addressed for each shift.  Includes staffing for weekends and holidays. 
• Schedule Processing employees for daily work assignments, assist supervisor in prioritizing those assignments. 
• Communicate with management, Logistics, and laboratory, both orally and in written form. 
• Monitors the production, quality, and activity of all SPT’s in order to meet departmental deadlines. 
• Completes data collection, monitoring, and posting of department metrics, when needed. 
• Assist the supervisor(s) in the coaching for improved performance, cross-training within department, providing appropriate feedback to all SPT’s, and maintaining a positive work environment. 
• Answers and clarifies all employee questions (including laboratory personnel) regarding processing.  Must be able to work effectively with the technical departments to resolve problems and gain cooperation. 
• Provides appropriate feedback to supervisor(s) when problems arise.  Makes suggestions and recommendations to enhance workflow. 
• Monitor and reconcile Exception report, awaiting maxi log, and daily patient counts. 
• Retrieves and monitors department statistical reports from LIS and/or Cognos system, when needed.  Feed back information to employees when appropriate. 
• Ensure User Acceptance Testing and documentation are completed and problems are addressed in a timely manner. 
• Participates in Six Sigma projects, when needed. 
• Completes appropriate shift paperwork, sets up for production, and ensures that their staff has cleaned up at the end of their shift. 
• Helps keep department overtime to a minimum. 
• Monitors supply inventory, ordering supplies when needed. 
• Repairs and maintains department equipment and notifies appropriate personnel when repairs beyond the general scope are required. 
• Assists in, or performs all, training.  Coordinates with department trainer, cross-training and department auditing functions as assigned by the supervisor(s). 
• Responsible for scheduled Saturday rotation, ensures that all functions are complete and work is processed appropriately. 
• Contact clients with regard to interface issues, critical specimen-related issues, and any other necessary communications. 
• May participate in interviewing new hires. 
• Complies with, and ensures, that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to. 
• Perform all other job duties as assigned. 

Qualifications:

Required Work Experience:  

Has minimum of 3 years Specimen Processing experience. 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

• Must be able to sit and stand for long periods of time 
• Shift work with required overtime including weekend work. 

Knowledge:  

N/A

Skills:  

• Must be able to effectively communicate to all levels of staff. 
• Must also have the ability to reflect good judgment when determining what action to take when resolving problems. 

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.