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Lab Coordinator - AMP

Lewisville, Texas

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At a glance

Every day as a Quest career professional, you’ll work in a dynamic, collaborative environment with the latest cutting-edge technology. As a laboratory operations team member, you will play a key role in ensuring that the highest standards of quality, safety, and integrity are upheld while meeting the needs of our patients. And, you’ll be supported by a company committed to helping you grow a rewarding career through cross training and comprehensive learning opportunities.

Success profile

What makes a successful candidate? See if you have what it takes.

  • Collaborative
  • Efficient
  • Focused
  • Results-driven
  • Quick-thinking
  • Organized

See how your career can grow

With a world of opportunities in our supportive environment, you’ll take your career to the next level. From collaborating with senior leaders on meaningful work, to on-the-job training, we are committed to fostering your growth, so you can build a successful career. Here is just one example of a career path you can take.

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  • Lab Associate Lab Associate
  • Lab Technician Lab Technician
  • Lab Technologist >Lab Technologist
  • Lab Supervisor or Trainer Lab Supervisor or Trainer
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Laboratory Location Lewisville, Texas Job function Operations Job family Laboratory Operations
Shift Day Employee type Regular Full-Time Work mode On-site

Lab Coordinator - AMP - Lewisville, TX - Monday-Friday 8:30AM-5:00PM (Rotational Weekends)

The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.

Pay Range: $22.43+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
  • 15 PTO days first year
  • Paid Holidays
  • Annual Bonus Opportunity  
  • 401(k) with matching contributions
  • Variable compensation plan (AIP) bonus
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Blueprint for Wellness
  • Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
  • Opportunities for career advancement  
  • Training provided!

  • Field phone calls from clients and route appropriately. Understand urgency and efficiency required for client communication
  • Fax-e-mail correspondence to/from clients
  • Develop, distribute and correlate findings from customer surveys
  • Problem solves client service issues and ensures resolution has been reached
  • Schedules client visits as appropriate regarding workflow and performance improvement opportunities
  • Prepare and maintain Lab contact lists for clients and sales team
  • Scan final reports to the Billing department
  • Prepare and distribute consult cases. Monitor and track outside consults for completion and quality assurance.
  • Prepare and distribute reports to pathologist
  • File and maintain local slides and case packets
  • Act as a resource for client related test requisitioning and use of web portal
  • Prepare and distribute literature to clients regarding services offered
  • Coordinate information between the pathology or specialty pathology department, Sales and referral locations
  • Provides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.

QUALIFICATIONS

Required Work Experience:

One year experience interfacing with clients

Preferred Work Experience:

  • One year experience in a client services position environment, preferred
  • Transcription experience, preferred

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong customer service skills


EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-75293


Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.