Director, Lab Operations - Southwest

Job Description

Quest Diagnostics is seeking an inspiring, process-oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This pivotal leadership role is ideal for a collaborative problem-solver who wants the opportunity to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high-performing team dedicated to technical precision, operational excellence, and rigorous regulatory compliance.

The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.

Benefits Information: 

• We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

• Best-in-class well-being programs 

• Annual, no-cost health assessment program Blueprint for Wellness® 

• healthyMINDS mental health program 

• Vacation and Health/Flex Time 

• 6 Holidays plus 1 "MyDay" off 

• FinFit financial coaching and services 

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 

• Employee stock purchase plan 

• Life and disability insurance, plus buy-up option 

• Flexible Spending Accounts 

• Annual incentive plans 

• Matching gifts program 

• Education assistance through MyQuest for Education 

• Career advancement opportunities 

• …and so much more! 

Responsibilities:

• Directs and coordinates laboratory activities to ensure that services are provided on schedule with quality and cost objectives

• Ensures that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws

• Develops and trains personnel within the laboratory and review and appraise their performance 

• Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates

• Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment where necessary

• Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation

Qualifications:

• 8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role

• Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities 

• Bachelor’s Degree required, advanced degree preferred

• Proven ability to collaborate with all levels of the organization

• Success setting and executing strategy and diving deep into technical details to troubleshoot

• Experience in the healthcare industry is highly preferred and highly valued

• Strong executive presence and leadership skills

• Leadership experience in highly automated operations is preferred.

• Demonstrated success in applying LEAN principles and continuous improvement methodologies.

• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.

• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.

• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.