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Wellness / Event Specialist I

Lenexa, Kansas

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At a glance

Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.

“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”

- Carlos Castro, Customer Care Representative

Success profile

What makes a successful candidate? See if you have what it takes.

  • Collaborative
  • Compassionate
  • Curious
  • Proactive
  • Problem solver
  • Relationship expertise

See how your career can grow

At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.

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  • Client Service Representative Client Service Representative
  • Sr. Client Service Representative Sr. Client Service Representative
  • Client Service Group Lead or Trainer Client Service Group Lead or Trainer
  • Client Service Supervisor Client Service Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services
Shift Day Employee type Regular Full-Time Work mode Hybrid

The Event Specialist I, is responsible for planning, coordinating, and executing events for Employer Population Health (EPH) Clients. The key focus is to drive onsite participation and increase planning and quality of wellness and immunization events that meet client needs. Partnering with Sales, Client Engagement Specialist, Onboarding and Implementation and Event team, create and execute comprehensive event management plans that meet client needs.

This position is responsible for client event planning and ensuring events are set up and completed properly.
  • Executes and drives utilization/participation of events for Employer Population Health (EPH) clients.
  • Partners with Sales, Onboarding and Implementation, Client Engagement Specialist, and event teams to ensure successful transition of client program launch for execution.
  • Ensures detailed event implementation plans are in place, monitors execution for onsite event planning, identifies and proactively addresses gaps to drive quality events.
  • Provides clients with training and educational resources to ensure they are fully leveraging the EPH Products/Programs purchased.
  • Builds strong client relationships that drive participation through a combination of event planning, issue identification and resolution, clear consistent communication, and timely follow-up. 
  • Maintains open lines of communication with clients through regular check-ins, status updates and reporting.
  • Analyzes program utilization data and recommends opportunities, tools, and collateral to the client to drive program participation.
  • Provide guidance to internal support teams and operations teams to best service the customer.
  • Monitors dashboard reporting for timely issue resolution and driving utilization. Perform root-cause analysis on trending issues and implement improvements.
  • Provides guidance to internal support teams and operations teams to best service the customer.
  • Troubleshoots customer issues and direct internal and external resources for resolution. Identifies and escalates issues as appropriate if unable to resolve directly.
  • Achieve QMS Bronze Certification within 18-months in role.
  • Participate on a minimum of one process improvement effort annually.

QUALIFICATIONS

Required Work Experience: 

  • 1-3 years customer service or project management experience.
  • Familiarity, product knowledge, and experience with Quest Diagnostics’ Health and Wellness offerings.

Preferred Work Experience:  

  • Familiarity, product knowledge, and experience with Quest Diagnostics’ Employer offerings.
  • Previous experience in client facing work environment.

Physical and Mental Requirements:  

  • N/A

Knowledge:  

  • Proficient in Microsoft Office suite and SharePoint.

Skills: 

  • Excellent interpersonal, influencing, communications, presentation, and partnership skills.
  • Strong business acumen combined with demonstrated experience in customer relations and managing projects.

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
Certified Meeting Planner (CMP)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

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Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • Virtual work options

    Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.