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Strategic Partnerships and Product Manager

Lenexa, Kansas

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At a glance

Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.

“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”

- Carlos Castro, Customer Care Representative

Success profile

What makes a successful candidate? See if you have what it takes.

  • Collaborative
  • Compassionate
  • Curious
  • Proactive
  • Problem solver
  • Relationship expertise

See how your career can grow

At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.

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  • Client Service Representative Client Service Representative
  • Sr. Client Service Representative Sr. Client Service Representative
  • Client Service Group Lead or Trainer Client Service Group Lead or Trainer
  • Client Service Supervisor Client Service Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services
Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description


Strategic Partnerships and Product Manager - Lenexa, KS - Monday-Friday 8:00AM-5:00PM

Pay Range: $86,350+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Serve as a strategic leader responsible for a product's success from conception to launch and beyond, identifying customer needs, defining product vision, and developing the strategic roadmap. Serve as the crucial link between business goals, customer needs, and technology, collaborating with cross-functional teams like commercial sales, marketing, finance and field operations to guide product development and ensure market success. This multifaceted role requires a blend of business, technical, and user experience (UX) expertise to balance diverse stakeholder needs and drive a product's strategic direction. 

Responsible for assisting in the development of new products and services directly linked to new, large revenue opportunities.  This role utilizes the combination of project management with the ability to develop business relationships with strategic partners and internal stakeholders.




Responsibilities:
  • Provide support for business development opportunities.
  • Identify, define, design, execute and accelerate product implementation to generate immediate, high levels of revenue.
  • Tracking/documentation of opportunities in Salesforce
  • Assist in the evaluation of diversification opportunities
  • Assist in the evaluation of partnership opportunities to enhance existing services within existing markets
  • Manage and develop business processes with new strategic partners enabling product growth
  • Provide business project management and support to product, project management, and development teams during integration with a focus on business rules and requirements
  • Provide strategic consultation with product, marketing, and sales to develop go-to-market strategy and planning
  • Coordinate and manage product initiatives and strategic partner relationships
  • Define and prioritize internal product initiatives with external opportunities
  • Provide regular status updates with partners
  • Evaluate new capabilities and opportunities
  • Business development management reporting
  • Provide reporting on business level reporting including product success and opportunities
  • Provide updates on use of products and services associated with all partnerships and business development initiatives



Qualifications:

Required Work Experience: 

  • 5+ years of work experience in product development, project management or client implementation

Preferred Work Experience: 

  • 7+ years of work experience in product development, project management or client implementation
  • Healthcare and/or laboratory experience

Physical and Mental Requirements: 

  • N/A

Knowledge: 

  • N/A

Skills: 

  • Collaboration, Process Improvement, Delivering Results
  • Strong project planning and execution skills
  • Ability to set goals and priorities, multi-task, and meet deadlines.
  • Accuracy with attention to detail
  • Able to cultivate and maintain long-term relationships
  • Ability to work with financial and volume reporting
  • Strong Salesforce, Excel, and PowerPoint, Microsoft Project and data analytics skills

Required:

  • Travel up to 25%
  • Bachelor of Science in Business, Marketing, Medical Technology, related field of study, or equivalent experience

Preferred:

  • Master of Science in Business, Marketing, Medical Technology, related field of study, or equivalent experience

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Culture

We’ve built a welcoming workplace where all people are inspired to learn, develop and progress in their careers. There’s a broad range of opportunities, so you can explore many career paths in one company. There’s resources to help you build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • Virtual work options

    Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.