Senior Director, Laboratory Operations - Lenexa, KS

The Senior Director, Laboratory Operations will oversee technical lab operations for units with over $400 million in revenue and approximately 400 employees.  The successful candidate will be responsible through lab managers for quality and timeliness of technical procedures, compliance, and the overall lab budget.

The Senior Director will ensure the overall success of laboratory operations as measured by service metrics; meeting/maintaining budgetprojections; client satisfaction; professional staff development and overall communications within/betweenlaboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.

This position will be located onsite in Lenexa, KS.

• Oversee and manage the budget and productivity measurements of laboratory’s business operations, and management of assigned projects.
• Coordinate and attend daily management system meetings and department huddles.
• Coordinate and attend Supervisor/Lab Manager meetings to communicate and develop administrative policies/procedures, morale booster program for lab personnel, and monitor set up/report schedule, weekend coverage, client services, safety coverage, etc.
• Review and approve assay validations in partnership with the clinical scientist and medical director.
• Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues.
• Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
• Management of a team of ~15 direct reports.
• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.
• Work with managers and supervisors to establish preventive measures for delayed reports.  
• Work with Information Technology for changes in software and coordinate lab requirements.
• Coordinate Quality Assurance activities by reviewing quality measures and survey reports.
• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
• Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
• Ensure coordination and implementation of standardization initiatives within the lab.
• Provide operational support for internalizing new assays/methods validated by R&D.
• Develop local strategy in partnership with local leadership.

• A Bachelor's degree is required. A Master’s degree in a Life Science or Business-related field is preferred.
• Medical Laboratory Science certification is highly desirable
• A minimum of ten years of progressive laboratory experience with at least five years of demonstrated leadership and management responsibilities.
• Leadership experience in a fully automated laboratory environment is preferred.
• Experience with LEAN principles highly preferred.
• Strong communications skills, both written and oral, and the ability to influence/sell ideas and concepts to peers and senior management.
• Up to 25% travel will be required.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets