Product Specialist
Lenexa, Kansas
At a glance
Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.
“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”
- Carlos Castro, Customer Care Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Compassionate
- Curious
- Proactive
- Problem solver
- Relationship expertise
See how your career can grow
At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.
- Client Service Representative Client Service Representative
- Sr. Client Service Representative Sr. Client Service Representative
- Client Service Group Lead or Trainer Client Service Group Lead or Trainer
- Client Service Supervisor Client Service Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Job Description
Act as the intersection between the business, technology, and user experience for assigned systems. Works closely with internal and external users of systems to keep them satisfied and increase adoption rates for our technology offerings. Assists with design, installation, troubleshooting, and training on assigned systems.
Responsibilities:
- Train users on systems.
- Identify and prioritize new systems and improvements to existing systems to enhance value and therefore, adoption rate of technology offerings. Act as the voice of the user inside the business and be passionate about the user experience.
- Actively market products to clients, acting as an advisor. Communicate the value proposition of the products to the sales team and clients.
- Assist with development of training materials.
- Act as help desk for assigned system and make appropriate escalations and follow up with IT.
- Notify users of outages of assigned system.
- Design and periodically review security for assigned systems.
- Other duties as assigned by Management.
Qualifications:
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Required Work Experience:
3+ years of experience with Quest Employer Solutions systems highly preferred
Preferred Work Experience:
- Experience in a similar role preferred
- Industry experience strongly preferred
Physical and Mental Requirements:
The person must be able to sit (or stand) for long periods of time
Knowledge:
Serve as subject matter expert for assigned systems (Quest proprietary systems, Smartworks, Formfox, CRM, Web Services, etc.)
Skills:
- Excellent communication skills
- Excellent analytical skills
- Demonstrated leadership ability
- Ability to communicate effectively with multiple departments
- Customer-service oriented
Education
- Bachelor’s Degree Business management or IT (Preferred)
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Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Culture
We’ve built a welcoming workplace where all people are inspired to learn, develop and progress in their careers. There’s a broad range of opportunities, so you can explore many career paths in one company. There’s resources to help you build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (1 to 2 days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.