National Lab Ops Analyst - Quality Excellence

Job Description

The Analyst on the National Laboratory Operations Excellence team provides project support and analytical insights to drive decision-making for national laboratory operations initiatives. This role supports projects that drive growth, standardization and operational excellence, and consults with national, regional and esoteric laboratory teams on technical topics.

This role is a position on the National Laboratory Operations team supporting the Quality Excellence area within the team. 

The position is considered Near Site with Travel up to 25% of the time, and qualified candidates near a Quest laboratory location can be considered.

Responsibilities:

Responsibilities can include, but are not limited to the following: 

• Support standardization of laboratory operations and common processes for testing strategies, and/or specimen management 
• Provide root-cause analysis and recommendations for operational performance improvements for regional and esoteric operations leadership teams 
• Occasionally leads and supports project work in partnership with National Laboratory Operations Project Managers and Directors.
• Analyze lab operations data and identify improvement opportunities.
• Ensure timely delivery of insights to support decision-making for project managers and leadership.
• Extract, clean, and analyze lab data (e.g., turnaround times, throughput, error and TNP rates)
• Develop and maintain dashboards and KPI reports for leadership review.
• Partner with IT and LIS teams to resolve data integrity and system integration issues.
• Act as a liaison between national leaders, Operations and IT to drive requirements and standard laboratory operations.

Qualifications:

Required Work Experience: 

• Minimum of 5 years’ related work experience, preferably in a clinical laboratory environment
• Technical experience in standard LIS functionality, instrument interface use and workflow management 
• Process improvement – understanding of process flow
• Experience with LIS data and workflows.

Preferred Work Experience: 

• Proficiency in SQL/databases and BI tools (Tableau, Power BI).

Skills: 

• Excellent proficiency in Microsoft Office products, especially Excel
• Ability to cultivate operations/IT relationship and encourage a collaborative environment to achieve goals
• Strong analytical and problem-solving skills.
• Ability to translate data into actionable recommendations.
• Technical expertise with LIS/IT systems.
• Effective communicator of insights to non-technical stakeholders.

Preferred:

• Bachelor’s degree in science, business, IT, or analytics strongly preferred.

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