Account Manager - Workforce Health Solutions

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope

The Account Manager – Workforce Health Solutions will proactively maintain and upsell existing assigned Quest Accounts. The AM will work closely with the Sales Leadership and departmental management to resolve issues or client concerns.  The AM will ensure employer information are current and updated in Quest databases; and will prepare reports and complete projects as directed by Sales Leadership. 

This is a hybrid sales position based in Lenexa, KS, but remote candidates may be considered.

Responsibilities:

• Maintenance/Retention: Proactively contact key accounts to ensure customer service satisfaction and that client activity volume increases or, at minimum, remains the same as the prior year.
• Account Information:  Ensure QTN and Salesforce are updated with current information.  Add/updates.  Verify the accuracy of new account set-ups.
• Care Review meetings:  Organize, facilitate, and conduct meetings to cover topics including TAT, Pricing, OM, annual business review, chart reviews as needed, with clients.
• Relationship management:  Develop and maintain relationships with all stakeholders including clients, adjusters, TPAs, etc.
• Upsell:  Upsell existing clients to generate more tests and revenue.  Identify ancillary services (Other Quest Divisions) opportunities, wellness, clinical, etc.
• Issue Resolution: Promptly address and resolve client concerns. Log issues on the VOC (Voice of the Customer) in CRM (Salesforce) and follow through until resolution and client satisfaction are achieved.
• Client Transition:  Work with outside sales rep to transition clients after Tier 1 period ends ensuring a smooth handoff.
• Systems: Conduct all Quest ES web services demos for clients
• Sales Leadership Team:  Participate in one Leadership Team meeting per month, if possible.  Present client retention information and trends on attrition issues.
• Special Projects:  Assist in hosting in-Quest events and tours, such as Lunch & Learns/employer seminars and tradeshows where applicable. Work on projects as assigned by Sales Leadership.
• Document all activities in Salesforce.com, including client info, calls, meetings, and tours.
• Prepare reports as directed by Sales Leadership.
• Meet deadlines for work assignments and inform work status and progress to leadership.
• Communicate and work professionally with other staff to ensure efforts are coordinated and high-quality service is provided.
• Maintain knowledge of all company programs, services, and resources available to clients.
• Attend continuing education seminars and meetings as required.
• Perform related work as requested and all other duties as assigned.
• Involves frequent telephone contact with clients. Interaction with others is constant with frequent interruptions. Work requires some flexibility in working hours.  Must be able to effectively resolve conflicts as they arise.

Qualifications:

Required Work Experience: 

• Minimum 3 years of successful sales experience with a fortune 1000 company. 
• One or more years of experience identifying and closing new business. 
• Must be experienced with CRM programs such as Salesforce

Preferred Work Experience:  

• Health care industry experience strongly preferred.
• Experience with laboratory information systems preferred.

Knowledge/Skills:  

• Excellent oral and written communication and presentation skills 
• Perform job duties with frequent interruptions or distractions 
• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts 
• Maintain composure under pressure 
• Ability to collaborate and influence internal and external clients at all levels of the organization. 
• Demonstrate business acumen, including confidence in presenting and discussion business issues with Benefit Managers and Directors. 
• Experience making independent decisions and manage large projects that directly impact our business and the business of our clients. 
• Proven ability to develop relationships with executive level personnel resulting in successful closure of the sale.  
• Ability to work effectively in a team environment with all employees.  
• Strong planning and organizational skills. 
• Proven selling and negotiation skills. 
• Strong service acumen.

Bachelor's Degree Required 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.