Insurance Risk Interviewer I
Lee's Summit, Missouri
At a glance
Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.
“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”
- Carlos Castro, Customer Care Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Compassionate
- Curious
- Proactive
- Problem solver
- Relationship expertise
See how your career can grow
At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.
- Client Service Representative Client Service Representative
- Sr. Client Service Representative Sr. Client Service Representative
- Client Service Group Lead or Trainer Client Service Group Lead or Trainer
- Client Service Supervisor Client Service Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Insurance Risk Interviewer I | Fully Remote - Lees Summit, MO
Training Schedule: Monday – Friday 12:00 PM - 8:30 PM CT, 1 week
Work Schedule (Central Time): Monday- Friday anytime between 10:30am - 10:00 pm CT with one required rotational Saturday a month. Saturday rotation is every 4 weeks and may require additional Saturday work days dependent on business needs
Anticipated Start Date: June 3, 2024
Pay Rate: $15.00 / hour
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies.
- Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collected during the interview for quality assurance purposes.
- Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
QUALIFICATIONS
Required Work Experience:
N/A
Preferred Work Experience:
Previous experience with medical terminology, life insurance industry, or customer service preferred.
Physical and Mental Requirements:
- Regularly required to communicate in person, by email and on the telephone.
- Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
- Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently.
Knowledge:
Proper telephone etiquette to handle inbound and outbound calls.
Skills:
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers..
- Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
- Type 30 wpm.
- Accurate and detail oriented.
- Good organizational skills.
- Proficient teamwork skills.
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-60511
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.