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Physician Account Manager

Jonesboro, Arkansas

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More: Value Discover a team where your contributions will make a deeper impact.

At a glance

There are Sales roles. And then there are Sales roles with Quest. After all, this is a place where your sales skills will help make a difference to healthcare for millions. Working to grow and maintain our business with new and existing customers across General Diagnostics and a variety of specialty areas from Oncology to Women’s Health and Cardiology, your talents will make more impact. And, no matter what you’re working on, your professional development will benefit. With countless opportunities to reach your future career goals through mentorship, team collaboration, and in-depth training, we’ll help you find success at Quest.

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What makes a successful candidate? See if you have what it takes.

  • Communicator
  • Confident
  • Independent
  • Persuasive
  • Results-driven
  • Strategic

See how your career can grow

As part of our supportive and collaborative team, you will be inspired to develop and achieve your career aspirations. From comprehensive learning opportunities to skill-building activities, we invest in you–personally and professionally. And as a sales professional, there’s no one-size-fits all approach to success–you can forge a rewarding career path in several different ways. Here is just one example of a career path you can take.

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  • Internal Account Management >Internal Account Management
  • View Sales Account Executive Sales Account Executive
  • Specialty Sales Specialty Sales
  • Sales Leadership Sales Leadership
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Sales Location Jonesboro, Arkansas Job function Sales Job family Sales
Shift Day Employee type Regular Full-Time Work mode Hybrid

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories.  The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. 

This is a field-based sales position covering Jonesboro, Batesville, Mountain Home, Searcy, Cabot, Jacksonville, Pine Bluff, and Sheridan, AR.


  • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs 
  • Ensure customer retention by maintaining relationships with current accounts 
  • Drive growth in their assigned Key Accounts 
  • Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives. 
  • Partner with Physician Account Executive to resolve account specific service issues 
  • Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues 
  • Escalate service issue non-resolution as appropriate 
  • Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) 
  • Provide continuing education to the customer on new technologies and laboratory testing 
  • Ensure compliance with company policies and government regulations 
  • Complete all administrative tasks thoroughly and promptly 
  • Follow up communications with Physician Account Executives and customers 

Required Work Experience:

  • Three to four years of experience in sales or with account ownership 

Knowledge:

  • Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business. 

Skills: 

  • Ability to develop and sustain strong customer relationships and strong planning and organizational skills 
  • Excellent oral and written communication and presentation skills 
  • Solid PC skill including Microsoft Software. 


Education:


Bachelor’s Degree Required


Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

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Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

  • Virtual work options

    Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

  • Sales incentive plan

    Uncapped incentive and 9-month new hire tiered incentive guarantee. Incentive is paid out quarterly.

  • Training

    Comprehensive sales training program and educational assistance offerings.

  • Transportation

    Company-supplied vehicle.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.