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Mgr, Key Account - Oncology

Indianapolis, Indiana

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More: Value Discover a team where your contributions will make a deeper impact.

At a glance

There are Sales roles. And then there are Sales roles with Quest. After all, this is a place where your sales skills will help make a difference to healthcare for millions. Working to grow and maintain our business with new and existing customers across General Diagnostics and a variety of specialty areas from Oncology to Women’s Health and Cardiology, your talents will make more impact. And, no matter what you’re working on, your professional development will benefit. With countless opportunities to reach your future career goals through mentorship, team collaboration, and in-depth training, we’ll help you find success at Quest.

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  • Confident
  • Independent
  • Persuasive
  • Results-driven
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See how your career can grow

As part of our supportive and collaborative team, you will be inspired to develop and achieve your career aspirations. From comprehensive learning opportunities to skill-building activities, we invest in you–personally and professionally. And as a sales professional, there’s no one-size-fits all approach to success–you can forge a rewarding career path in several different ways. Here is just one example of a career path you can take.

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  • Internal Account Management >Internal Account Management
  • View Sales Account Executive Sales Account Executive
  • Specialty Sales Specialty Sales
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Job Details

Category Sales Location Indianapolis, Indiana Job function Sales Job family Sales
Shift Day Employee type Regular Full-Time Work mode Remote

Reporting to and National Business Development Executive Sales Director, the Oncology Key Account Manageris responsible for account management, retention and growth for an assigned key account(s) in the Oncology specialty.

This is a field based role. The territory encompasses all of Indiana and Chicago, IL. 


  • Drive sales growth in assigned regional oncology account through targeting new sales opportunities, identifying and closing potential leakage opportunities.
  • Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, c-suite and other key stakeholders.
  • Conduct regular business reviews of service delivery to include logistics, supplies, testing and billing to identify gaps in service.
  • Participate with regional sales leaders in developing business plans and value propositions to increase revenue, volume and profitability in assigned account.
  • Profile new tests and service offerings.
  • Add tests to account EMR and workflows
  • Educate key medical and account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Implements fee increases or price changes; enforces contract compliance.
  • Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
  • Maintain knowledge on all connectivity products (e.g.: Quanum, e-reqs) and new tests.
  • Work in a matrix environment to drive growth through resources, service, medical and operations.
  • Ensures compliance with company polices and government regulations.
  • Accurately forecast monthly and quarterly revenue
  • Decision-maker and disease specific committee account mapping 
  • Quarterly business review 
  • Effectively manage pipeline via Salesforce.com (SFDC) platform
  • Complete administrative responsibilities, such as, expense reports, sales reports, and other business requests.
  • Complete all trainings within assigned timelines, demonstrating proficiency.
  • Ensure compliance with company polices and government regulations.

QUALIFICATIONS

Required Work Experience:

  • Five (5) years of national and or regional large/corporate account management experience in diagnostics, lab and or biotech
  • Three (3) years of healthcare sales in oncology diagnostics, precision medicine, lab, and or biotech

Preferred Work Experience:

  • National/Regional Account Management for an Oncology diagnostic and or biotech company.

Physical and Mental Requirements:

  • Significant walking in client’s facilities; substantial time on laptop computer and in online meetings.

Knowledge:

  • Reference laboratory business, Oncology and esoteric tests
  • Healthcare industry, payors and regulations
  • Account management and service delivery
  • Sales principles and processes


EDUCATION
Bachelor’s Degree(Required)
Master’s Degree

LICENSECERTIFICATIONS
Valid driver’s license(Required)


Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

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Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

  • Virtual work options

    Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

  • Sales incentive plan

    Uncapped incentive and 9-month new hire tiered incentive guarantee. Incentive is paid out quarterly.

  • Training

    Comprehensive sales training program and educational assistance offerings.

  • Transportation

    Company-supplied vehicle.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.