Lab QA Group Lead - AMP

Job Description

Lab QA Group Lead - AMP - Indianapolis, IN, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $21.57+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Lab QA Group Lead assists the department supervisor by performing combinations of the following activities: schedule coordination, workflow review, providing input to supervisor for performance review and disciplinary action. Further the Group Lead performs all the duties of a QA Lab Coordinator and is responsible for troubleshooting escalated quality assessments within Specimen Receiving, Data Entry and Grossing to ensure the department maintains high standards in quality and compliance. 

Responsibilities:

• Provide leadership to department by being a functional resource and assists the manager with daily operations. 
• Review group output and address any escalated issues.
• Review the timeliness of the functional group’s response.  Notify the functional group immediately if the turnaround time goals are impacted. 
• Assist with review of the root cause description and appropriateness of the functional group’s corrective action.  Notify the functional group if resolution is unclear, inadequate, and inappropriate or if documentation is required. Work with group to develop effective action plan.  Monitor implementation.
• May act as WFC Approval Editor or other payroll designee in manager’s absence. 
• Present recent achievements, ongoing activities and business unit’s performance to established goal(s) at monthly staff meetings as needed.
• Provides training and guidance to staff including, but not limited to, safety, compliance and required competencies. Assists manager in cross-training staff.
• Assist with developing training policies and procedures.
• Work in concert with manager to develop, schedule and implement training sessions. 
• Manage other projects/responsibilities as assigned by manager.
• Perform all duties of a Lab QA Coordinator.

Qualifications:

Required Work Experience: 

• Minimum of 4 years of successful laboratory experience including responsibility for analyzing and resolving issues, quality assessment and compliance. Must possess medical background to include medical terminology applicable to a pathology lab and basic CPT coding knowledge.

Preferred Work Experience: 

• N/A

Physical and Mental Requirements: 

• N/A

Knowledge: 

• Broad understanding of the laboratory business and its service requirements

Skills: 

• Excellent interpersonal, customer service and oral communication skills, including the ability to communicate complex issues clearly and concisely.
• Strong writing and composition skills.
• Strong organizational and prioritization skills.
• Ability to work effectively in a team environment
• Proven problem-solving skills with the ability to develop appropriate resolutions
• Action Oriented
• Customer Focused
• Functional / Technical Skills
• Composure

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.