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Rep, Customer Service I

Puerto Rico

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More: Trust Discover a team building relationships that matter.

At a glance

Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.

“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”

- Carlos Castro, Customer Care Representative

Success profile

What makes a successful candidate? See if you have what it takes.

  • Collaborative
  • Compassionate
  • Curious
  • Proactive
  • Problem solver
  • Relationship expertise

See how your career can grow

At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.

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  • Client Service Representative Client Service Representative
  • Sr. Client Service Representative Sr. Client Service Representative
  • Client Service Group Lead or Trainer Client Service Group Lead or Trainer
  • Client Service Supervisor Client Service Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Customer Service Location Puerto Rico Job function Operations Job family Client Services
Shift Day Employee type Regular Full-Time Work mode On-site
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.  
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.  
  • Report laboratory results to clients and patients using established protocols.  
  • Follow through in a timely manner to resolve all issues and concerns. 
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 


Required Work Experience:  


Preferred Work Experience:  

One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred. 

Physical and Mental Requirements:  

  • Sitting for long periods of time. 
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 


  • Proper telephone etiquette to handle customer inquiries 
  • Basic knowledge of operating office equipment 
  • Understand the importance of Quality Service and how it is measured  


  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
  • Proficiency in basic computer skills (Word, Excel, Outlook) 
  • Ability to multi-task and work in a fast-paced environment 
  • Strong organizational skills 
  • Ability to analyze and solve problems. 
  • Good listening skills 
  • Ability to maintain professional and tactful manner in stressful situations 
  • Ability to deal with client information in a confidential manner 

High School Diploma or Equivalent(Required)


While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more


We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • Virtual work options

    Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.