Director Software Engineering and Design in San Clemente, CA at Quest Diagnostics

Date Posted: 2/18/2021

Job Snapshot

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index.  With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions. Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.




  • FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a Diversity Inc Noteworthy Company for the second consecutive year in 2018


Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.




In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Duties and Responsibilities

  • Provide Director level leadership to SJC/San Clemente/QDID/Valencia IT team and Leadership of the Member of SJC Nichols Senior Leadership Team. 

  • Provide regular interaction and communication with members of SJC/Valencia/QDID SLT teams, regarding IT Daily Operations, Project Status, New Demand, and IT System status. 

  • Provide IT and EBUs with all information and recommendations regarding Site specific IT needs

  • Provide leadership in the use of best practices in software development methodology and design for repeatability, usability, and testability.

  • Develop and/or evolve Development Guidelines to improve consistency across products and to adherence to Architecture.

  • Assess and, where appropriate, develop plans to integrate third party tools, add-ons, and interfaces that strengthen our product suite.

  • Works towards continuously improving software delivery life cycle through innovative approaches

  • Prioritize and allocate projects and resources in collaboration with the Director of Architecture, Director of Applications, Demand Management, Account Management and Director of Project Management Office.

  • Ensure all applications and team members are up to date on current policies and procedures.

  • Understand the business, design and audit programs, analyze audit findings, report writing and presentation to the business, as well as participating in corrective action planning and tracking issues through remediation with business and technology leaders.

  • Participate in the strategic decisions regarding implementation of the technology solutions.

  • Responsible for Strategic planning, organizing, monitoring and controlling all aspects of the applications development of computer systems, and the implementation of packaged systems

  • Responsible for Tactical and overall operational responsibility for project teams; define, monitor and update the overall development plan, with particular emphasis on setting realistic deadlines and ensuring that they are met.

  • Ensure that all production systems are supported and maintained according to industry standards for quality system provision, and that requests for amendments and enhancements are properly authorized

  • Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.

  • Collaboration with external IT teams and related functional areas such as product management, IT management, service, implementation, and project management to ensure products meet high quality standards and that available time, capital, human, technological, and information resources are optimized.

  • Participation in setting of and tracking against strategic goals and departmental activities

  • Participates in long range strategy, planning, prioritization, and scheduling for the product and department workflow.

  • Attend all Senior management meetings, Business Quality Council meetings, and science & innovation meetings for SJC, Valencia, and QDID.



  • BS Degree in Management with an emphasis on IT or Information Technology degree or

  • equivalent combination of experience and education that is pertinent for an IT Director of a Clinical Laboratory. 

  • Superior leadership, management, and communication skills. Possesses blend of technical, delivery, strategic thinking and vision coupled with leadership capability, business judgment, experience and discipline.

  • Management experience with a specific focus on IT, IT Customer System products and IT

  • Operations

  • Proven experience managing large cross-departmental projects that involve IT and other functions.

  • A strong and proven IT business leader who understands and leads technology's application for driving real business value.

  • Proven ability to attract and groom talent

  • Demonstrated experience managing a large and geographically dispersed staff of employees and contractors

  • Experience in customer service management and metrics.

  • Proven ability to deliver robust, user-centric enterprise application development and distributed systems

  • Drives continuous innovation and improvement, keeps up to date on technological change.

  • Collaborative approach, ability to influence partner teams to adopt new technology and processes

  • Experience with Agile Development Process

  • Experience with Cloud Migration

  • Strong experience with Web application development projects

  • Strategic and analytical skills including quantitative data analysis

  • Driving operational excellence and efficiency through effective management

  • Savvy, results-oriented leader with proven success in managing multiple projects/systems          

  • Ability to think “out of the box” when assessing business problems and developing action plans.

  • Strong interpersonal skills/team-like relationship with IT staff; ability to build relationships across functional boundaries

Special Requirement


  • Will require travel to visit IT staff, lab customers/sites and to other EBU sites.

  • Will be required to carry a cell phone. May be required to work varying hours, long hours or other special efforts to guarantee the IT function maintains the high quality expected by internal and external customers.

  • People skills including the ability to work with individuals at all levels of the organization

  • Direct the development and execution of the BU’s and EBU IT strategy coordinating input and standards from Corp/Regional/local business and marketing strategies

  • Implement the strategy through the coordinated efforts of local IT staff utilizing support from Corp IT, Regional IT and selected vendors

Work Experience


  • 7+ years of relevant software and engineering experience

  • 7+ years of people management experience

  • Expert knowledge of database and programming technologies/techniques

  • Working knowledge of ITIL concepts and practices


  • The successful candidate should demonstrate our core competencies of

  • Focus on Customer Seeks to understand and meet the needs and expectations of customers in a manner that provides customer satisfaction and loyalty. Starts with the customer experience and works backwards to the technology. Familiar with design thinking methodology.

  • Know the Business Uses knowledge of Quest’s key customer groups and needs, markets, business operations, performance trends and emerging issues and digital trends to inform short and longer-term focus.

  • Collaborate with Others Able to work with others to achieve business priorities. Approaches others with a positive attitude toward achieving common goals. Treats others with respect and values the contributions of others.

  • Promotes Strategic Alignment Collects, analyzes and leverages the broader market and competitor trends to set and communicate strategy and ensure alignment of all core business processes.

  • Digital Dexterity Fluent in modern digital technologies such as cloud, mobility, apps, social media and networking, information, and usability.  Able to use technologies in unique, highly innovative ways to better serve customers.

  • Adaptability Responds effectively to changing environments. Able to foresee and change before the need to change arises. Keeps pace with relevant, leading edge technology, sees change as an opportunity.


In addition to these six, the remaining competencies should also be a focus as well:

  • Intellectual Horsepower

  • Dealing with Ambiguity

  • Innovation Management

  • Command Skills

  • Drive for Results

  • Comfort around Higher Management

  • Negotiating

  • Managing Vision and Purpose

  • Listening


Digital Mindset


  • The candidate should also support our desire to move our HTAS organization to a digital mindset.  This should include shifting from a traditional mindset to digital with emphasis on:

  • Innovation

  • Collaboration

  • High Skilled workforce

  • Familiarity with Cloud, Mobile applications

  • Ensuring our users experience is mission critical

  • Supporting Agile and agility within our development and operations.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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