Director, Regional Compliance - West Region - West Hills, CA in Los Angeles, CA at Quest Diagnostics

Date Posted: 8/3/2019

Job Snapshot

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2018 revenues of $7.7 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.



  • FORTUNE magazine's "World's Most Admired Companies" list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

Diagnostic Testing Services:

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description:

The role is responsible for Compliance within a region with revenues greater than $1.2 billion. Responsibilities include compliance support for the Vice President and General Manager, Regional Vice Presidents of Operations and Commercial and other members of the leadership team.

As a member of the regional leadership team, acts as business partner with senior leadership to ensure compliance and find compliant solutions to business issues. Responsible for communicating and proactively driving and monitoring compliance with applicable federal and state laws, regulations, policy directives, compliance policies and procedures and ethical requirements, directly and through supervision of Compliance personnel within the region’s sites. Engaged in all aspects of the business and seen as a key driver of requirements in complex situations.

Key Accountabilities:

  • As a member of the Regional Compliance team, identify and implement opportunities that cut across regions to drive compliance and support business operations 

  • As a member of the senior leadership team within the region, provide Compliance support for the General Manager and Regional Vice Presidents of Operations and Commercial 

  • Engage actively with the senior leadership team in all key business initiatives to identify and address any compliance issues and to develop compliant solutions

  • Lead compliance program in region

  • Direct activities of the regions Compliance staff to ensure that compliance programs are operating effectively and efficiently

  • Coordinate with other Regional Compliance Directors and SMEs in Corporate Compliance to obtain Compliance approval of regional initiatives where necessary and to ensure consistency among the regions

  • Lead privacy matters and manage the reporting process relating to potential breaches of protected health information and personal information, if applicable

  • Work with Legal and other functions including government affairs to ensure that the businesses are aware of and in compliance with all federal and state regulations

  • Drive the Quest Diagnostics compliance program by leading projects and providing operational feedback in the development and execution of corporate initiatives

  • Ensure compliant outcomes for all systems and customer and product offering conversions, including laboratory and billing system conversions

  • Drive the effectiveness of the internal monitoring program to ensure that problems are resolved as soon as they are identified to improve process quality and to drive positive audit results 

  • Actively manage the compliance audit process with a goal of “green” audits. Coordinate action plans within the region to drive complete resolution of audit issues on a timely basis

  • Ensure that the Regional Compliance teams are functioning as required to ensure proper governance

  • May provide guidance or lead Compliance initiatives across multiple regions. May provide direction and guidance to Regional Compliance Directors

  • Lead a team of Compliance Manager(s) and Analyst(s)



Incumbent should possess the knowledge, skills and experience usually obtained by:

  • Bachelor’s degree or equivalent; MBA, MS or JD preferred 

  • CHC or CHP certification helpful

  • 15+ years people management experience including managing staff across multiple locations

  • 10+ years compliance for Lab Operations for Health Care organizations

  • 10+ year developing compliance programs and policy; 10+ serving in a compliance manager role or in a related position serving multiple labs  

  • Excellent written and communication skills

  • Strong data and analytics skills

  • Demonstrated leadership and managerial skills 


  • Business acumen

  • Strategic agility

  • Drive for results

  • Decision quality

  • Managerial courage

  • Organizational savvy

  • Influencing others

  • Developing direct reports

  • Dealing with ambiguity

About the West Region:

Quest Diagnostics’ West region is comprised of 7 states:  California, Nevada, Idaho, Washington, Oregon, Alaska and Hawaii.

It consists of various locations within these states, including 4 laboratories, 32 logistics hubs, and 882 patient access points. The main laboratory is in West Hills, CA.

There are approximately 5,000 employees in the West Region. Core functions include laboratory operations, logistics, patient services, specimen management and commercial sales to doctors, hospitals, government agencies and other health care providers.

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