Training / Patient Services Specialist

Training / Patient Services Specialist - Columbus, OH - Monday to Friday 8:00AM-5:00PM (Rotational Weekends)

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives.  

Pay Range: $47,700+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity  
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
• Opportunities for career advancement  
• Training provided!

• Provides technical and non-technical training to new and existing employees in the Patient Services Department: 
  • Computer functions i.e. Care360, QLS or other internal lab systems 
  • Specimen collection and processing 
  • Patient Care Gold Standards 
  • Quality control/assurance 
  • Patient Service Center Standard Operating Procedures  (SOPs) 
  • Billing ( including bad debt reductions) 
  • Compliance  
  • Safety and Environmental Health and Safety (EHS) 
  • Provides training for site leads, group leads and Supervisors  
  • Forensic urine collections (DOT and non-DOT collections) where applicable 
• Develop, Maintain and Implement training materials and ensure consistency across the Region.  
  • Writes new procedures as directed  
  • Implements roll out and required training of new procedures 
  • Develops training material for customized training  
  • Develops training material for new hire training and for Site Leads, Group Leads and Supervisors 
• Performs site visitations and process analysis 
  • Conducts site visits to verify adherence to SOPs, compliance, and safety  
  • Conducts site visits to enhance performance of sites not meeting corporate metrics 
  • Observes current processes, recommends improvements and assists with implementation  
• Externship Program 
  • Schedules and conducts externs interviews 
  • Assesses Phlebotomy skills 
  • Provides training for Externs 
  • Provides feedback to Territory Manager/Supervisor on extern performance  
• Monitors and troubleshoot implementation of Corporate Initiatives 
• Keeps a year to date spreadsheet for the territory on: 
  • Easypay 
  • Open Invoice 
  • PCGS 
  • E-learning 
  • Training Initiatives 
• Pilots and projects 
• Performs UAT Testing where applicable                    
• Work effectively as a team member 
• Ensure the confidentiality of patients, employees, and laboratory documents. 

QUALIFICATIONS

Required Work Experience:  

• 3-5 years of phlebotomy experience OR 
• 3-5 years of relevant Training experience 
• Must have a valid driver’s license and clean driving record 

Preferred Work Experience: 

N/A

Physical and Mental Requirements:  

• Ability to stand and sit for extended periods of time 
• Position requires travel 
• Occasional overnight travel may be required. 
• The employee is required to drive including long distances 
• Specific vision abilities required by this job include color vision. 
• The employee may on occasion be required to attend meetings or training sessions during the evening hours. 
• Occasionally lifting up to 25 pounds 
• May require extended periods of focus  
• May require extended periods of sitting or standing 
• Ability to manage stress  
• Capable of handling multiple priorities in a high volume setting 

Knowledge: 

• Must have knowledge of computer applications (Microsoft product: Word, Excel, PPT, Outlook…) 
• Practical knowledge in patient services data entry (QLS, IDAA, Care360) 

Skills:  

• Must be able to work independently, develop training materials and participate in team oriented projects. 
• Must be able to troubleshoot problems, provide solutions, and implement processes 
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously 
• Strong technical skills 
• Strong organizational skills 
• Strong interpersonal skills 
• Strong communication skills 

EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS
Forensic urine collections (DOT/non-DOT) where applicable (Required)
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-63434

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.