Sr. Manager, Process and Reliability Engineering

Complete oversight of BME operations for large, complex sites and/or multiple sites to ensure service program efficiency and to satisfy the equipment support needs of the company.

The purpose of the BME Sr. Manager position is to develop, coordinate, and expand the BME program as necessary to ensure all aspects of service (internal and external) for all lab instrumentation and general lab equipment satisfy the quality and regulatory requirements and service needs for each lab, enabling operations to run efficiently, profitably, and with excellent quality.  

The Sr. Manager has more experience than the manager and applies this knowledge to multiple sites directly (under his supervision) or indirectly in an advisory role.

This position will be responsible to uphold all aspects of service quality and drive improvements for the BME program and external service providers by the active promotion and demonstration of Quest’s purpose to “Work together to create a healthier world, one life at a time.”

• Lead and optimize the regional implementation of the CMMS / EAM System across Instrument Platforms to track and trend equipment up & downtime and automate KPI Measurement. Metrics and provide end user training.
• Strategic guidance and collaboration with enterprise operations matrix leadership teams for implementation of Automation platforms, Operations excellence, Reliability, Vendor management, and key projects
• Lead, develop, and manage overall operations and distribution of resources (staffing, budgets, and outside vendor services) of the BME program in collaboration & consultation with cross-functional stakeholders and business partners. 
• Review, audit, and participate in decision support activities related to problem diagnosis, repair, preventive maintenance, and quality assurance of equipment.
• Participate in the development of annual goals and objectives related to supporting the growth and development of equipment support services program. (both locally and enterprise wide)
• Implement and manage large/complex projects (enterprise wide) utilizing operational excellence and project/program management skills
• Develop and implement technical training for staff (i.e., onboarding materials, maintenance procedures)
• Serve as a technical resource for the BME team and lab. Provides “best practices” to other enterprise-wide Quest sites and aids in their development.
• Oversees evaluation of equipment service needs and communicates with clinical equipment users on proper device use and safety.
• Evaluates maintenance and cost data related to laboratory equipment, to deliver expected service productivity and quality. 
• Develops effective written reports and make presentations on operational and technical issues. 
• Develop BME staff through progressive coaching/mentoring. Holds staff accountable for performance and behavior issues. Provides the appropriate level of coaching and leadership where performance is not measuring up to business expectations.
• Takes accountability for service quality at assigned site(s). Works with both internal and external teams to develop and promote high quality service.
• Collaborate with vendors and external service leadership to ensure excellent service is provided.
• Collaborate with R&D, technical depts, and vendors as appropriate to ensure new instrumentation and assays are performing and maintained optimally.
• Works closely with internal customers and external customers through the right channels to resolve problems and issues.
• Collaborate with fellow managers and leadership to align BME and Lab initiatives.
• Collaborates with Site Ops leaders and enterprise-wide operations to ensure all lab projects involving instrumentation needs are proactively planned.

Required Work Experience: 

• Minimum of three (3) years experience in a managerial role overseeing a service program (or similar).

Preferred Work Experience: 

• Demonstrated understanding, experience, and leadership in Maintenance & Reliability, CCMS Computer Maintenance Management Systems and TPM Total Productive Maintenance (6+ years).

• Demonstrated understanding, experience, and leadership in continuous improvement, process management, project management and change management, including leading large or complex projects with multiple workstreams (6+ years).

Physical and Mental Requirements: 

• Ability to navigate the facility and individual labs/sites.

• Ability to travel.

• Ability to sit or stand for extended periods of time.

• Ability to lift light to moderately heavy objects. (1-10 lbsfrequently, 11-25 lbs occasionally, 26-50 lbs seldomly)  

• Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual. 

Knowledge: 

• Daily automation & high complexity operations in a regulated industry

• BME technical expertise.

• Preferred: High-complexity instrumentation/automation for clinical lab settings (i.e., LCMS, large chemistry analyzers, automated liquid handling robots, etc.)

• Knowledge of many different types of laboratory equipment

• Knowledge of electronic theory and technology

• BME and general lab safety

• Project management

• CMMS

• Regulatory requirements (CAP, NY, ISO, etc.)

Skills: 

• Ability to use computer software packages (word processing, spreadsheets, WO systems, inventory systems, databases, etc.).

• Ability to quickly learn new procedures.

• Ability to evaluate staff.

• Strong Communication (both verbal and written) with all spans of organizational hierarchy. 

• Leadership

• Coaching/accountability

• Staff development

• Program development

• Scheduling

• Decision making

• Gemba

Education: 

• Bachelor's degree required. Master's degree preferred.