Phlebotomist I
San Rafael, California
At a glance
At Quest, we’re continually investing in new services to bring speed, clarity, and ease to our patients. As a specialized professional, you’ll obtain medical information directly from patients. This can range from conducting a personal history interview over the phone, to collecting samples or providing on-site health coaching. Your role is integral to our organization, as you are essential in helping individuals make life decisions quickly and confidently.
“Working at Quest gives me the flexibility that I need to maintain a great work/home life balance. I can create my own schedule and define my own territory, working independently but still feeling very much like a team player. The support that I have received over the past 14 years has been fantastic and has made my work experience very enjoyable.”
- Kenneth (Ken) Hogue, Mobile Examiner Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Adaptable
- Communicator
- Flexible
- Independent
- Organized
- Responsible
Job Details
Phleb / CS Representative I - Exam One - Honolulu, HI - Monday to Friday 8:00AM-5:00PM
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
- Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
- Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
- Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
- Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
- Other duties as assigned.
QUALIFICATIONS
Required Work Experience:
- Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Preferred Work Experience:
- Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
- Ability to work in a rapidly changing environment.
Knowledge:
- N/A
Skills:
- Excellent interpersonal and communication skills.
- Ability to type 40 wpm.
- Basic computer skills in Microsoft office with the ability to learn new software.
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
Phlebotomy or Medical Assistant certification
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-60553
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Paid health time
Non-exempt employees scheduled to work at least 20 hours a week accrue time off that may be used for vacation, personal needs, and health-related absences. Non-exempt employees scheduled to work less than 20 hours a week accrue Health Time only.
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Spring Health
Spring Health provides resources/guidance on a variety of topics: Legal, financial, mental health, emotional well-being, parenting, caregiving, work-life, etc.
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Recognition Quest
A Quest program that allows you to send notes of appreciation as well as receive points-based recognition which can be redeemed for merchandise and gift cards.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Training opportunities
Management support and training to develop your skills.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.