Member Success Representative

Member Success Representative - Birmingham, AL - Monday - Friday 8:00AM-5:00PM

Positions primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience. Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind. 

Pay Range: $18.00+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

• Obtain member information by answering telephone calls; interviewing members; verifying information. 
• Determines eligibility by comparing member information to requirements. 
• Identify and solve barriers to help an individual member. 
• Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions. 
• Maintains communication equipment by reporting problems. 
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 
• Updates job knowledge by studying new product descriptions; participating in educational opportunities. 
• Informs members by explaining procedures; answering questions; providing information. 
• Monitor data reported directly by members. 
• Use KPIs to assess work performance. 
• Assist in various projects throughout the company. 

QUALIFICATIONS

Required Work Experience:  

Experience with CRM and/or project management software 

Preferred Work Experience:  

N/A 

Physical and Mental Requirements:  

This position may require long periods of sitting or standing 

Knowledge: 

N/A 

Skills:  

• Must be proficient in the Spanish language; both speaking and writing skills 
• Excellent teamwork skills 
• Verbal communication, listening, and phone skills 
• Data entry skills 
• Customer service and professionalism 
• Attention to detail 
• Multi-tasking 
• High level of emotional intelligence 
• The ability to respect people of all backgrounds and act ethically. 

EDUCATION
Associates Degree(Required)
Bachelor’s Degree

LICENSECERTIFICATIONS
Valid driver’s license(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-75036

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets