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Phleb / CS Representative I (ExamOne) - P/T

Austin, Texas

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More: Compassion Discover a team that leads the way when it comes to putting patients first.

At a glance

At Quest, phlebotomists apply their expertise and our cutting-edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn–all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life-long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.

“The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health.”

- Jamie Moniello, Phlebotomist, Float

Success profile

What makes a successful candidate? See if you have what it takes.

  • Adaptable
  • Compassionate
  • Detail-oriented
  • Efficient
  • Patient
  • Understanding

See how your career can grow

At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on-the-job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long-term, rewarding career paths here. Here is just one example of a career path you can take.

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  • Patient Services Representative Patient Services Representative
  • Sr. Patient Services Representative Sr. Patient Services Representative
  • Patient Services Group Lead or Trainer Patient Services Group Lead or Trainer
  • Patient Services Supervisor Patient Services Supervisor
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Phlebotomy Location Austin, Texas Job function Operations Job family Patient Services
Shift Day Employee type Regular Part-Time Work mode On-site

Phleb / CS Representative I (ExamOne) - Austin, TX - Monday - Friday - 8:00 am- 3:00 pm

This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner. 


  • Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
  • Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services. 
  • Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
  • Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
  • Other duties as assigned.

QUALIFICATIONS

Required Work Experience:

  • Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.  

Preferred Work Experience:

  • Prefer urine or hair follicle collection and EKG experience. 

Physical and Mental Requirements:

  • Ability to work in a rapidly changing environment.

Knowledge:

  • N/A

Skills:

  • Excellent interpersonal and communication skills.
  • Ability to type 40 wpm.
  • Basic computer skills in Microsoft office with the ability to learn new software.


EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
Phlebotomy or Medical Assistant certification

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-56597

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.