Senior Manager IT, Client Integration (Hybrid Opportunity)

Lead a variety of high-profile projects and teams to support Quest’s Mergers and Acquisitions (M&A) growth opportunities with a focus on IT Client Connectivity solutions (EMR interfaces, LIS lab-to-lab interfaces, software implementation, etc.). Apply Quest Management System (QMS) principles and tools to drive projects to completion.

• Collaborate with Business Development, IT PMO, other internal departments and external entities to drive integrations for M&A.
• Persistently capture critical details needed to support the pre-integration planning phase through effective engagement with the seller and internal parties while being sensitive to the confidentiality of M&A deals.
• Drive alignment with IT Connectivity Ops leaders to define appropriate solution design, resource model, timeline, and cost projections.
• Lead projects and working teams to effectively initiate, plan, execute, monitor, and close projects. Leads projects through issues, roadblocks, and Acts as a change agent to drive teams toward success. Ensures all appropriate tools/documents are completed and updated (e.g., charter, gantt chart, status updates).
• Document critical workflows (e.g., carve out orders, STAT orders, etc.), requirements, and decisions points, and build into a comprehensive integration plan.
• sponsors and Establish regular points of communication. Manages sponsor and stakeholder’s expectations. Presents to leadership as needed.
• Delivers the expected Performs root cause analysis on project shortfalls and takes corrective action as necessary.
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of projects
• Coach other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
• Contribute to the development of repeatable integration playbooks, tools, and best practices to streamline future integrations.
• Other duties as assigned

Education:

• Bachelor's degree preferred
• Prior experience in healthcare integrations
• Exposure to clinical laboratory, provider networks, or digital health platforms.
• PMP or similar project management certification or skills desired.
• QMS “Core Practitioner Training” desired (internally provided as exception)
• QMS Project Management Certification desired (internally provided as exception)

Qualifications & Job Requirements:

• Demonstrated experience leading projects from initiation to completion (4 to 6 years experience)
• Proven track record leading complex, cross-functional projects involving external stakeholders or clients.
• Demonstrated experience facilitating discussions or workshops
• Demonstrated ability to develop strong relationships with others
• Demonstrated experience leading changes
• Demonstrated ability to influence business leaders
• Demonstrated data analysis skills
• Some experience in continuous improvement
• Some experience with process management
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
• Ability to handle multiple projects simultaneously
• Skilled in Microsoft Word, Excel, Powerpoint, and Project
• Demonstrate expertise in interpreting and implementing HL7 standards to support the data integration.
• Demonstrate the ability to solve complex integration issues with development solutions if necessary.

Skills and Behaviors Critical for Success:

• Problem solving skills
• Verbal communication skills
• Written communication skills
• Interpersonal skills
• Decision making skills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly
• Able to work independently with little supervision

Other:

• 0-30% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
• Some evening work hours may be required, depending on project needs

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.