Vice President, Laboratory Operations - East Region

The Vice President, Lab Operations is responsible for executing the operations strategy within the East region, working closely with regional commercial team, customer solutions team and other internal stakeholders. Quest Diagnostics’ East Region includes New Jersey, New York, Pennsylvania, Maryland, Delaware, DC and Virginia. The role reports directly to the East Region President and is based in Clifton, NJ.

The Vice President of Lab Operations is responsible for leading Quest Diagnostics’ Laboratory Operations in the East region, serving the Northeast market. The role is responsible for laboratory volume of up to 140,000 reqs per day and 1,700 employees across one main laboratory and 6 smaller regional laboratories. The VP will have ~12 direct reports and be responsible for strategy and execution driving improved operational excellence, customer experience and employee experience while upholding the regions history of superior medical quality. The ideal candidate will have successfully demonstrated experience driving transformational change in a services business by building and motivating teams, leveraging technology and automation as well as bringing to life lean, six sigma, and problem-solving methodology. As a member of the senior leadership team, the VP will drive a strong partnership with the VP of Commercial to drive profitable growth and a stellar customer experience.

The individual in this role will work closely with the Region President to cross-functionally lead and influence successful business outcomes relative to lab systems standardization, laboratory footprint changes, capacity building, and automation. As such, strong program management and influencing skills are critical.

Pay Range: $300,000 - $350,000/year + 40% AIP Target + Long-Term Incentive

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!

• Provide industry leading diagnostic insights delivered in a reliable, timely, accurate, cost effective, and hassle-free manner, to enable better physician care, and provide patients greater insight and understanding, through innovative operations from order entry to results delivery.
• Partner with the commercial Vice President and business line leadership to deliver Commercial and business line
• Owner of key business pillars such as: Engagement / Quality / Delivery / Costs /
• Execute on service delivery commitments – testing, reporting and
• Develop the strategic plan for the business, including a value proposition that will support revenue growth and increased customer loyalty; emphasis should be on service portfolio prioritization and optimization, determining where to invest, based on customer feedback, to maximize the profitable growth of the business.
• Drive a high-performing team
• Work closely with cross-functional leaders on critical business issues such as competitive positioning and competitive strategy; merger and acquisition activity; new business development; and other initiatives to drive increased revenue growth.
• Increase operational effectiveness, discipline, productivity and bottom-line results, by implementing best-in-class processes and metrics while at the same time driving a culture of strong medical quality and service metrics.
• Analyze operating results and their principal components relative to established
• Ensure the soundness of the business’ financial structure; take appropriate steps for corrective action as required; and communicate these steps and results to the executive team as appropriate.
• Establish and communicate a clear vision for the business to customers, external partners, and employees, enhancing the company’s credibility.
• Foster an environment which stimulates open communication, creativity and imagination, and engenders a team spirit in solving problems and identifying and capturing new business opportunities.

Scope

• ~1,700 employees, 12 direct reports
• Annual budget: $480M
• Laboratory volume: Approximately 100,000 reqs per day

• Multi-Site Operations Leadership: Proven success overseeing complex, distributed operations at scale, with responsibility for delivering against quality, turnaround time (TAT), and efficiency metrics.
• Operational Excellence and Lean Transformation: Demonstrated expertise in leading process optimization, waste reduction, and efficiency improvement using Lean, Six Sigma, or similar methodologies across end-to-end value
• P&L and Financial Ownership: Full accountability for large-scale operational budgets, including cost management, strategic investment decisions, and financial performance improvement.
• Organizational Transition & Change Leadership: Led major site transitions, including consolidations, facility closures, greenfield/brownfield launches, or network reorganization, ensuring continuity and employee
• Mergers, Acquisitions, and Strategic Integration: Involvement in M&A due diligence, integration planning, and/or strategic partnerships with experience balancing technical, operational, and commercial considerations.
• KPI-Driven Performance Management: Track record of delivering on key operational KPIs (e.g., TAT, accuracy, throughput, cost per test) with accountability mechanisms and continuous improvement frameworks.

Critical Capabilities for Success

• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Cultivates innovation - Creating new and better ways for the organization to be successful
• Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Drives results - Achieves results, even under tough circumstances
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning
• Manages ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear
• Resilient - Rebounding from setbacks and adversity in difficult situations

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.